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May 2018: If I could give less stars I would!!
First off, their little apartment room they show you is nothing like the apartment you get. Which is typical I guess.
Then when I moved in they had no clue what they were doing.
I had “maintenance†workers coming in and out when I wasn’t there with no notice. Which is illegal. When confronted, the manager says, “it’s turnover time. Just expect it.â€
Lol oh.
Then things start going missing because of this. When confronted about that they didn’t even want to talk and said “write down your number and we will call you.â€
Guess who never received a call.
They did that to me and my father.
Then all of a sudden the bills went from like $40 to over $180 with nothing changing.
I put in a maintenance request to fix a leaking sink because I wasn’t about to hear it from them from the water dam Review from Google
May 2018: Love the amenities and customer service. Also in a nice area that isn't too far (10min) from Texas Tech University Review from Google
May 2018: the two front office people ( tyrina ) and ( ben ) were extra attentive and very friendly. Review from Google
May 2018: I’ve only been living here for a couple months but right before i moved in it took me almost 2 weeks to even move in and there were so many lies back and forth. Nothing added up. Signed a 6 months lease and will only be living here for 4 1/2 months. They refuse to show us their policies, isn’t that illegal? Gave them my first months rent but now it’s being held as a deposit..even tho there was no deposit to start with..my lease even shows that I didn’t have to put anything down but first months rent, renters insurance, and my dog rent. I did not realize this was a college apartment until afterwards, but didn’t think college apartments are even like this one..I know for a fact when my lease is up I’m leaving and not recommending this place to anyone. Terrible experience. Review from GoogleApr 2018: The staff is always super friendly and helpful. They also always have good events in their new clubhouse and the prices are really good for such nice apartments! Review from Google
Apr 2018: So far so good. Love all the events they have had so far. Friendly and helpful staff too. Review from GoogleApr 2018: I moved in when they had a promotion going on and that was just a lie to get me to sign a lease with them. The first 2 months were free but after that they started increasing my lease. The manager is pressuring me to pay whatever the current value is and I am considering suing this property. I only signe a lease here because I knew of my financial difficulties, you guys will not make me look irresponsible... Not at all... Review from Google
Mar 2018: The ranch is one of the worst places to live in lubbock. Before i even moved in, they told me they had cleaned and repaired everything in my room. The day i was supposed to move in they made me wait until 7 pm because they had to “clean.†Nothing was clean. There was built up dust, dirt, residue in the bathroom, etc. I asked for the cleaners to come back and still had to deep clean after they left. Nothing was fixed in the apartment either, my carpet was (and still is) being ripped from opening my bedroom door, the toilet hardly works, the sink floods my entire bathroom, i could go on. I haven’t lived there since June of 2017 due to multiple times i felt i wasn’t safe in the apartments or inside my own room. Don’t let that fool you, they won’t let you break your lease so i am still paying rent and utilities in a house I can’t liv Review from GoogleWhere is the best place to live near Texas Tech? In general it is better to rent a house in Tech Terrace or somewhere else. Sometimes is hard to find the right number of roommates, or singe rooms open. For apartments: 21-h...read more
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Mar 2018: Not a bad place to live at. Very fair and affordable rates, and the office staff is very friendly. I already renewed my lease. I would and have recommended The Ranch to friends. Review from GoogleFeb 2018: Want to be a woman roomed with 3 guys?Want to have heroin and meth in your apartment? Want the office to ignore your concerns about safety? If you answered "yes" The Ranch is the perfect place for you! Review from Google
Jan 2018: I have been at The Ranch for 3 years and my experience here has been excellent. The maintenance crew is abrupt to address any issues and the staff along with Ashley are very helpful and welcoming. Review from Google
Jan 2018: I would rate my overall living experience as one star. At least I had a bed to sleep in at night. This place is absolutely terrible. The apartments are TINY. I have a 3 bedroom 2 bath, and its barely 850 square feet. My room is supposed to be the largest with its own bathroom and it's also TINY. There's a built-in desk which is located directly at the foot of my bed so I can't even use it. The windows in our apartment don't even open. Our appliances are outdated and COVERED in rust. If you want maintenance to fix something you have to put in an online request and pester the front office daily for 2 weeks before anything actually happens. If maintenance does come they give you no notification. Our apartment was infested with cockroaches for the first 3-5 months of living here. Also, the lease is VERY DECEIVING. You pay per installment, not per month.Dec 2017: I've lived here for 3 years and I've never had any issues. Maintance respondes quickly. And the people in the office are very helpful. Ashley and Justin have always been very helpful anytime I have any questions or need any help! Also it's very affordable and as a college student that's really important!! Review from GoogleNov 2017: The ranch is excellent! It’s very well payed out and great staff, Ashley and Justin are great and they always help me out! They make me wanna hang out at the club house all the time because they just brighten my day! Review from Google
Oct 2017: Second year living here. Great place to live. I love it for the atmosphere. Never had any problems with anyone working here. The Staff here is great. Whenever wanted any help in anything Justin and Ashley at the front office always help out. The manager here Amy mam and the accountant here Kasey Mam are always willing to talk one on one to get to the end of any problem. Highly Recommended. Review from GoogleSep 2017: I have been a resident for a little over a year and I have to say, for a first apartment, it is definitely going a lot better than I thought!! I was surprised at all The Ranch had to offer and it has definitely just gotten even better since I have been here. All of the staff is awesome and friendly and it is so nice to see and experience. I absolutely love when they have breakfast, wings, or any kind of snacks!! Free food is always a bonus. Our pool facilities were also well-appreciated this summer; it was so hot! Once the clubhouse is 24/7, it will be absolutely amazing here! I am definitely appreciative of what I have Review from Google
Aug 2017: The ranch is by far the cheapest place you can live in Lubbock. But don't let that fool you. You will hear every noise in the cheaply made apartments. You will lose sleep and regret every living there. The staff consist of unorganized college kids so don't expect them to be focused on on multiple tasks. They forget very easily or say they will do something then won't. Also a guarantee your car will get broken into or vandalized. So if you like the car you paid for I wouldn't move in here. In short pay a little more and you won't have to regret your decision for a year Review from GoogleMay 2017: If I could give 0 stars I would.
Signing a lease here was THE WORST decision I have ever made.
I was specific in person and on my questionnaire that I am highly allergic to cats.
I walk into my apartment the first time, cat hair on everything and a litter box that should have been changed a month ago right in front of MY door. Not to mention the apartment was the most nasty thing I have ever seen. The tenants were disgusting, obviously the Ranch does nothing to keep up with cleanliness even though it's in the lease that you will be clean. There also was a toddler, in my STUDENT apartment. Not to mention the actual apartment looked NOTHING like the model, I thought I'd be getting a nice updated apartment. Nope. I DID NOT GET WHAT I PAID FOR.
Review from 5/27/17 on Google
May 2017: Staying another year I passed SPC headed to Tech. New clubroom pics look amazing and my rent dropped for next year plus they gave me cash. Maint is little slow but come by next day Win Win
Review from 5/13/17 on Google
Apr 2017: Honestly all I can say about this place is negative. I have lived in several apartments through my years and this was THE WORST PLACE I'VE EVER LIVED. First off they charge way too much in utilities. They have the LP&L bills to prove the amount, but they are charging you for the building or something. When I moved in I was told they covered $30 each person. Well that would be $60 total and somehow I still had to pay upwards to $100 more a person each month. That would have been $260 in utility bills for just one month. The new place we live at does not cover anything for the bills and we are barely charged $75 a month.
Review from 4/12/17 on GoogleJan 2017: Cant wait for my lease to be up. don't live here! I have been looking at other complexes that are so much better for the same price I am paying here. super annoying seeing five employees sitting around the lobby (who are required to put our mail into the boxes) and every single time my mail box was empty and I was expecting some important mail they said they had not gotten around to sorting it. super frustrating place to live!
Review from 1/2/17 on GoogleDec 2016: Really enjoyed my stay at The Ranch. I lived there for 2 years and never had a single problem. The staff is always very nice and respectful. If anything needed to be fixed it was taken care of in a respectable time period and the work was done right. I highly recommend this apartment complex to anyone!!
Review from 12/12/16 on Google
Dec 2016: I absolutely loved staying at the ranch! The staff is great and helpful, and it felt like home away from home! I never had any problems, and maintenance request were taken care off super quick! definitely recommend. If I move back to Lubbock, I would definitely live here again!!
Review from 12/7/16 on GoogleJun 2016: Apartments are okay but leasing agents are a joke who lack professionalism, are rude, oblivious and obviously haven't been properly trained. They close at 8 but from 5-8 when the manager is gone they sit in the back on their phones. God forbid you disturb them ask anything, because they are surely going to come up with a pathetic excuse to why you have to come back the next day when the manager is there. Management should be ashamed of themselves.
Review from 6/17/16 on GoogleApr 2016: The ranch is a great place to live! The staff is very friendly and helpful! It's a little further from campus than some apartments but for the price it is perfect. The bus that stops right in front of the complex makes it even more convenient to make it to class. I might even be living here next year!
Review form 4/20/16 on Google