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Apr 2018: They didn't provide carbon Monoxide detectors for us when we first moved in, and we had a leak where no one was woken up by an alarm, and the firefighters had to come into our apartments and wake us all up. Their response to this? 15 dollar gift cards for 5 of us. Their management is trash, and they are always failing your cleaning checks so that you have to pay the 10 dollars to them. Not only do they do all this, they add extra prices on your bill at the end of the month to get more money out of you. Oh, and if you sign another contract with them to stay, they'll make you pay your last months rent, even when you already paid first and last months rent in a whopping bill when you first move in. Lastly, they make you pay 10 dollars extra a month for parking (which they just changed to 20 without telling anyone), even though you wont get a spot Review from Google
Mar 2018: Cool spot to chill. The sand volleyball courts are cool and the changes they made are on point. There is the small problem of the police busting dog fighting and meth labs, but if you can get over that, its a dope place to live. Review from Google
Mar 2018: If I could leave 0 stars I would. The only reason they have 2 and a half stars is because the employees out 5 star reviews here. They lost my check that I paid for rent on time with and tried to evict me! Wrongfully! When I printed my bank statement and showed them that they took my money they took the eviction notice and ripped it in half and acted like nothing had happened. When I finally sold my contract at this awful place you have to wait 30 days to get your refund back for your down payment and last months rent. It is currently the 5th and I have still not received my check. Management is awful, I feel bad for the people that have to work there because it is just so awful. Do not lie here. They are the devil reincarnate. Review from Google
Feb 2018: I have literally never lived in a place that was so transparent in its attempt to merely leech off of tenants. I'll list the most pressing issues here. First of all, their cleaning checks are a joke. I know they're going to respond and complain that they're available to show what I did or blah, blah, blah, but the bottom line is this: being that I am your paying customer and not their adult child living in your basement, the only legitimate reason for these checks is to make sure that I don't damage the property during my stay or leave a mess after I check out for good. The fact that an acceptably clean apartment occasionally fails is a bit odd to me. Second, let's talk about the payment system. It is generally understood in this year of our Lord 2018, all businesses which expect regularly recurring payments from their customers would figure o Review from Google
Jan 2018: Honestly I don't understand the one star reviews on the Riv. Personally, I have had little to no problems while living here. The laundry room isn't ideal, and sometimes their website malfunctions while paying rent, but other than that, I have loved living here! I can always find parking even late at night. The apartments are nice and updated. It is in a super convenient location: near BYU and many food places. My only complaint is that the kitchens are a little small and it is not as social of an environment as many other apartment complexes are. Review from GoogleJan 2018: I wish I could put zero on every category...
If you like a lot of noise- a maintenance crew that take months to complete simple projects- laundry machines that don’t work- overpriced apartments that are falling apart- and just an overall unsafe place to live, please move here. Now, if you have any sense at all, don’t move here. I wouldn’t even wish my worst enemies to live here.
There was literally one night where a carbon monoxide leak sprung in my building in the middle of the night and a couple apartments were evacuated, but not mine. I didn’t even hear about it until the next afternoon. Made me feel real good.
You are close to BYU and Walmart, but the noise on those busy streets isn’t worth it. There is constantly construction going on, on the streets and at the riv itself, but again it takes months to show any progress.
They nev Review from GoogleJan 2018: Okay place to live, but nice that it is close to campus (BYU). Over priced for what you get (they charge you for things you never use like cable). Administration is hard to work with. Best part is the staff. The maintenance crew is always very helpful and the front counter are always willing to work with you. They have been trying to improve their management, but you don't get your moneys worth here. Review from Google
Nov 2017: Honestly I love the Riviera! The ward is awesome and the apartments are really nice now that they're upgraded. The account system was kind of messed up for a little bit, but the staff was really good at communication and keeping people up to date on the status of their account and letting us know when they were fixed. There isn't enough parking for everyone, but if you sign up early enough or get on the wait list early you should be able to get one. If you have parking it's really nice and you can always find a spot. They also told us other options of where to park if we don't have a pass. Overall, a really awesome place to live. *BONUS* Right next to BYU!
Review from 11/4/17 on GoogleHottest Gossip about Muhammadu Buharis Health this way: https://www.livesomewhere.com/nc-a-and-t/write-a-blog-article?pb_yb=1413 Buharis Health: The Latest this way: https://www.livesomewhere.com/nc-a-and-t/write-a-blog-article?pb_yb=1413...read more
Where are water, TPs, and sanitizers? Please help others. Hi everyone, https://www.livesomewhere.com/communities/uploadedpbi/fl/2013-jul-21/cr10/pb20/sec421/21587njpg To help minimize people driving to stores and it already sold out, if you or someon...read more
Nov 2017: I liked living at The Riv, but once I moved out they were awful. I have been waiting 6 months for my deposit check, I have spoken with many people at their office, and each time they promise they will cut me a new check and call me within a few days so that I can come pick it up. They have told me this 4-5 times now and I am still waiting for the money they owe me. This has been the most frustrating thing I have ever had to deal with with student housing and it has been going on for 6 MONTHS. I hope they haven't done this to anyone else.
Review from 11/2/17 on GoogleSep 2017: I've seen many 1-star reviews here which I believe to be completely unfounded. My experience with the Riviera has been nothing but pleasant. The leasing staff has been great to work with, management isn't all that bad, and when my circumstances called for a sudden change of location they were very willing to work with me. They have quick to respond, eager to help, and diligent in follow up. I could really feel they were doing all in their power to help me with my situation.
Review from 9/14/17 on Google
Aug 2017: Not much to complain about besides the absurdity of the cleaning checks here. I am convinced they do the monthly cleaning checks (that's right, monthly, not the year end stuff...monthly.) for profit. Never have I failed as much as I have here. Also the management says they take pictures of the parts you failed. Well, I've been there while they failed us and neither a camera nor a phone was taken out once. Not sure where these false photos come from. On top of that, they will not take your side at all.
Unless you want to spend hour after tedious hour cleaning every nook and cranny, just for a monthly cleaning check, do NOT live here.
Review from 8/16/17 on GoogleAug 2017: Buckle up everyone, I've been planning this review for months after everything I've experienced living here!
If you're reading this and haven't signed a contract, turn around and don't come back. Besides my great roommates and ward, "Living the Riv" has been a terrible decision from day one. I never write reviews, and I'm only adding my voice to all the others because of how seriously bad my experience has been here.
They'll boot your car while you're moving into your own apartment complex, they'll put off giving you a parking pass for weeks to "sort out the number of passes" despite there being 30 open spots every night during spring/summer, they will never get back to you about questions or requests so you have to go talk to them again and again.
Review from 8/3/17 on Google
Jul 2017: As an edit to the response from the Riviera about them being full and creating a wait list. I just got an email today of them offering $100 credit to those that renew because they still have spots left. I don't think you want to live at a place that lies to it's residents. And they are very desperate for residents they're offering a lot of money. don't fall into the trap please!!
Now the original review... I would say there are fine to live at. The Riviera is not one of them. Please just do yourself a favor and don't sign a contract here. Cleaning checks are atrocious and you will most likely fail every time and then have them charge you $45 for a "cleaning crew" to come in to do nothing. They'll boot your car if you're friend is parked for a second to grab something at your apartment. Really though, I try to look for the best in the places Review from GoogleJul 2017: PROS:
- The maintenance staff was friendly and quick to help with any issues we had with the apartment.
- The layout of the apartment (before being remodeled) was cool.
CONS:
Management is dishonest and unwilling to work with their tenants if problems arise.
Here's what happened with me, my roommates, and many other tenants:
- I had to move out of state for a government job, and they wouldn't allow to break my contract, even though most places charge around a $200 fee. Many of us had a hard time selling our contracts (even lowering the price down to $100/month). I've been paying $314 the past three months for an empty space in my apartment because people must've gotten the memo that this place kinda sucks.
Review from 7/3/17 on Google