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The Highlands at Alexander Pointe

Grade: of 36 reviews 👍Highly Rated

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Oct 2019: I've been a resident here for a couple of weeks and Christel has been nothing short of amazing! There were a few issues with the apartment at move-in and she has helped me with everything so quickly and with such a positive approach. My biggest concern at the moment is the noise level when a neighbor moves around in their apartment home. Review from Google
Oct 2019: Do not believe the 5 stars comments here, the management at this place are not professional nor are they friendly to say the least. There were auto thefts, break-ins, armed robberies and several drug busts on these premises. When it comes to maintenance of your apartment, it's really substandard and many days after you request them they only show up when they feel like it. Considering that it's a gated community you would think this place would provide a safe environment and superior services, definitely not worth renting here! Review from Google
Jul 2019: I worked with Lamont who was very helpful and I got exactly what I was looking for. Thanks man, your awesome! Review from Google
Jun 2019: Let me start by saying from the time i reached out to Highlands at Alexander Pointe Kia and her crew were great. I applied late in the day and Kia was still able to run my application and let me know the results. The apartment was spacious and clean. They told me what they were going to do and they kept their word! Review from Google
Jun 2019: Let me start by saying from the time i reached out to Highlands at Alexander Pointe Kia and her crew were great. I applied late in the day and Kia was still able to run my application and let me know the results. The apartment was spacious and clean. They told me what they were going to do and they kept their word! Review from Google
May 2019: My fiancé and I just moved to the neighborhood and I have had nothing but a positive experience. Since we applied we have been working with Christel and I must say she is THE BEST.Always pleasant and goes out of her way for WHATEVER. I’m glad to call this place home for awhile, Christel really was one of the reasons we chose to move forward and choose The Highlands because of her welcoming disposition. Also, our unit is very Spacious and modern, just how I like it :-) I would definitely recommend. Review from Google
May 2019: The staff was very helpful and courteous. The apparent are just lovely. Review from Google
May 2019: This is a real nice apartment complex! Things are so neat and there are friendly staff. Nice spacious apartments, multiple layouts, gated community. Review from Google
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Is UNCC close to Downtown Charlotte? Yes, it is a short drive. Charlotte is fairly spread out, so using public transportation is not so great. All that said, communiting from the UNCC area to Downtown Charlotte is not so bad, and the UNCC area is a great area to live if you have an more

Are there UNCC Apartments within walking distance to the UNCC campus? Yes, there are many options. There are luxury apartments right accross the street from the main entrance such as haven-49 and university-crossings? more

May 2019: Nothing but excellence when it comes to this Apartment complex! They shoot above and beyond, more than most to get things completed in a timely manner! I expect nothing but great things over of this team(Leasing & Maintenance). Wonderful changes and upgrades. Do not miss out! Review from Google
Mar 2019: I would never recommend this place to anyone. These reviews are mixed, as you can see, but as sincerely as I can put it, don't waste your time. I was lied to often and repairs were never made, despite requests to do so. I was even cheated out of part of my deposit. I never caused an issue. When I first moved in, it seemed great, for about a month. As the University area has started to deteriorate over the last several months and years and become more of a crime ridden, garbage, ghetto slum, you will experience frequent break ins, robberies and issues. You don't have to believe me, just find out for yourself. I don't even want to see this place in a painting. The management changed a few times and even the management company changed ( you know, that thing businesses do when they try to disguise a horrible reputation ). If crime and the smell of weed is your thing, if you like noise, if you like being lied to, if you like lazy, sorry, trash tennants tailgaiting you in so they dont have to use their gate key, then welcome!!! Garbage attracts flies!!!! No robotic reply of "We're sorry you were unhappy and were looking to fix these isxues" is required Review from Google
Mar 2019: I visited this community and had a friend that lived here few years back and I've seen and heard nothing but good and great things about this community. I am thrilled at the price for the amount of space it comes with whereas some places are much smaller and charge entirely too much. I talked with Kia Taylor and she was amazing and friendly! I told her she was my new best friend. I am absolutely looking forward to making this my new home for my family !!!! Review from Google
Mar 2019: I visited Highlands at Alexander Community, and the Staff was so professional, understanding, and helpful in meeting my apartment search needs. Ms. Taylor was extremely very helpful, she explained the many floorplans Highlands offered and helped me narrow down the best townhouse for not only my budget but helped me find one that I fell in love with at first sight. The amenities are well worth it, but I wish they had internet included in their package as I am more of an internet user than cable watcher. I know I'll love living here at Highlands at Alexander. Review from Google
Jan 2019: ve been here almost 3 years. They have recently changed management and when I say I am so glad... the new manager Kristine Holtz had really turning this place around... One day I was leaving for work and saw her out on the grounds picking up trash. NOW THATS A TRUE MANAGER WHO CARES ABOUT THE PROPERTY SHE MANAGES.. I've seen some ugly reviews but the things she had to face coming here can not be done Overnight but the progress I've seen is phenomenal... the new staff in Office 8s great as well as Maintenance... I would recommend Higlamds at Alexander Pointe to anyone... Thanks Guys for making this a real place to call home Review from Google
Jan 2019: I toured these apartment homes and everyone there were very professional!! I had an issue with my application and everyone help me to get things resolved in a timely manner! I am looking forward to making this community my home! Review from Google
Dec 2018: GARBAGE! Bring back Tish and her crew for quality professionalism and hospitality. Review from Google
Dec 2018: Management is awful. I've had a work order in for over a month for my ceiling to be repaired. They sent someone to look at it, he took pictures but they never returned to make repairs. It has already leaked once in July 2018 and was patched up. I had to replace my furniture and file an insurance claim. I have been documenting every interaction with management and will be getting additional renters insurance for my families safety. Several of my neighbors have gotten sick and moved due to mold issues in our building. I will be consulting with outside agencies for other options since I am getting no where with management. Review from Google
Dec 2018: Just don't. New management is far less than superb. Break-ins happen regularly and nothing is done about it. There was mold in building 6. I use to feel safe and comfortable living here about 3 years ago. Now, I wouldn't even live here if it was free. Review from Google
Nov 2018: Went a little over a month without A/C, not worth the money, and the people at the front aren’t very helpful. Review from Google
Oct 2018: This community is very dangerous; from fire safety standards to crime issues, there are a ton of negatives. First, this place is old! While they have maintained the buildings cosmetically, they have not updated their safety features since they were constructed. I live in a three floor townhome style home, and there is only one smoke detector per floor- none in the bedrooms or kitchen. While this was up to code when built, it is not up to code today- and certainly unsettling in a unit with a fireplace. On top of most units having a fireplace, many residents use grills on their balconies and near their apartment- a major concern in a stick build wood sided building. If there were ever a fire, the building would simply burn to the ground because people CONSTANTLY park illegally in fire lanes and blocking fire hydrants. The community manger and t Review from Google
Sep 2018: I am a current resident here @ Highlands at Alexander Pointe. I love my apartment along with the upgraded amenities. In the past, when I've submitted work orders; maintenance is always there to make repairs in a reasonable amount of time. In addition, office staff and management are always friendly and willing to assist. Review from Google
Aug 2018: I'm giving this complex 4 stars, because we had to change our move out date 4 times, and Management was always understanding. Tish was always available & accommodating. I enjoyed calling this place home for the last 2 years. Review from Google
May 2018: If I could give a '0' I would. Took a tour with Corey. No one spoke when I arrived I had to find a leading consultant. Completed online application. Employees are rude. Tish is asst. Property manager. Paid application fees, was told to come in following Monday. When I arrived with the hold deposit, I was told the unit was leased. Still have not received my refund after many attempts to management. Was advised to call my bank. I would not rent here to save my life Review from Google
Apr 2018: Terrible management team. Submitted maintenance requests over 10 times in last two months yet no one ever comes to fix the problems. Will never suggest anyone to stay here. Review from Google
Apr 2018: Came in for a visit and it was bad, I mean really bad. The guy giving me the tour was lazy, didn’t seem to care at all. Opened the door to the house was showing me and didn’t even walk me up stairs. Worse experience I ever had in my life and was the reason I didn’t get the place. But the 2 ladies were very nice and helped me out a lot after I went to them. Also bedroom are really small and I don’t like that there are a lot of steps. I have young kids and bedrooms on the 3rd floor. In open space. Overall don’t move here. Review from Google
Jan 2018: Only gave a one because i can’t give a zero ! The apartment is raggedy. Appliances aren’t updated. Ants are everywhere . Call to make a complaint your brushed off I’m looking to contact corporate . Haven’t had heat in my apartment in over three days and they send me one heater for three bedroom!! Hate it don’t move here Review from Google

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