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Aug 2019: The staff is professional and the groundskeepers clean up each day. It took some time for mnt to get to our dishwasher request but once they did the issue was corrected promptly. The apartments themselves are decent, especially for the price. If you are looking for a decent apartment at a decent price it’s a good choice. If, however, you are looking for a safe neighborhood do not move here. I’ve lived here for a few months now and have been woken up multiple times in the wee hours of the morning by screaming neighbors, loud music, and police. Just this week the police have been called to the apartments three times, and it’s only Wednesday. This is really great since I wake up at 4am to go to work. The staff is doing the best that they can but it might be worthwhile for them to start doing background checks as part of the welcome package here. Review from Google
Aug 2019: Cindy is the absolute best representation of this company. I would recommend these apartments to anyone in search of a place to call home in Charlotte, NC. Looking forward to moving in at the end of the month. Review from Google
Jul 2019: I haven't moved into my actual apartment yet, but I'm really looking forward to my move here in August. Cindy has been phenomenal with my application process and made me feel really welcomed. It was a long process for me because I was so indecisive, but Cindy and the office staff was very patient and helpful with my questions and concerns. I'm looking forward to continuously working with them as a resident. Review from Google
Jul 2019: Went in the other day for a tour & spoke with Cindy she was completely nice and helpful. I would definitely recommend her to anyone interested in the apartments! Review from GoogleJun 2019: Thank you to the current residents for providing me with all these reviews and useful information. I called last week maybe 4 times looking to speak to someone about leasing and no one got back to me. But these reviews about the poop being everywhere, trash being everywhere, pest infestation, thin walls, incompetent maintenance employees, numerous crimes, and strong weed smell told me everything I need to know. Hopefully this will prompt management to make serious changes to the community and I will reconsider in the future. Review from Google
Jun 2019: Thank you to the current residents for providing me with all these reviews and useful information. I called last week maybe 4 times looking to speak to someone about leasing and no one got back to me. But these reviews about the poop being everywhere, trash being everywhere, pest infestation, thin walls, incompetent maintenance employees, numerous crimes, and strong weed smell told me everything I need to know. Hopefully this will prompt management to make serious changes to the community and I will reconsider in the future. Review from GoogleJun 2019: This property has undergone many management teams, however I must say we've been maintaining consistency. I enjoy having Cindy at the front desk, she's very personable, professional, and filled with personality! Her hospitality is greatly appreciated! Review from GoogleJun 2019: This property has undergone many management teams, however I must say we've been maintaining consistency. I enjoy having Cindy at the front desk, she's very personable, professional, and filled with personality! Her hospitality is greatly appreciated! Review from GoogleIs UNCC close to Downtown Charlotte? Yes, it is a short drive. Charlotte is fairly spread out, so using public transportation is not so great. All that said, communiting from the UNCC area to Downtown Charlotte is not so bad, and the UNCC area is a great area to live if you have an i...read more
Are there UNCC Apartments within walking distance to the UNCC campus? Yes, there are many options. There are luxury apartments right accross the street from the main entrance such as haven-49 and university-crossings?pb_id=485...read more
May 2019: I love my apartment and the area. Almost anything you need is conveniently within mins.
The apartment has plenty of space and it really feels like home. If there is ever an issue Cindy that works in management is awesome and always welcoming and willing to help with questions or concerns. Review from GoogleMay 2019: I love my apartment and the area. Almost anything you need is conveniently within mins.
The apartment has plenty of space and it really feels like home. If there is ever an issue Cindy that works in management is awesome and always welcoming and willing to help with questions or concerns. Review from Google
May 2019: The actual apartment seems ok so far. Maintenance is a little slow at handling some things I need like a screen for my window, dishwasher and faucet. I’ve been here a little while and the biggest complaint is that there is poop everywhere and people leave their trash out in the breezeways at all times of day. Probably attracting bugs and wild animals. Besides myself, I‘ve only seen about 3 people cleanup after their dogs. I try walking my dogs and you can’t go 2 feet without stepping over poop. Sometimes when the wind blows the right direction, you can smell it too. It’s frustrating. The dog parks are filled with poop too Review from Google
May 2019: The actual apartment seems ok so far. Maintenance is a little slow at handling some things I need like a screen for my window, dishwasher and faucet. I’ve been here a little while and the biggest complaint is that there is poop everywhere and people leave their trash out in the breezeways at all times of day. Probably attracting bugs and wild animals. Besides myself, I‘ve only seen about 3 people cleanup after their dogs. I try walking my dogs and you can’t go 2 feet without stepping over poop. Sometimes when the wind blows the right direction, you can smell it too. It’s frustrating. The dog parks are filled with poop too Review from Google
Apr 2019: I haven’t lived here for two weeks and my experience has been horrible. I’ve already been looking at breaking my lease and speaking directly to an attorney. I’ve even reached out to the Better Business Bureau. On my move in day, my washer and dryer was not in my apartment. It actually didn’t arrive until 5 days later. Now, my air conditioner isn’t working and hasn’t been since last Friday (today is Thursday). They delivered me some cooling unit and said they would be in tomorrow (4/9) to complete a flush... well today is 4/11. I recommend walking the premises at night prior to signing the lease also... it’s a true indication of the neighborhood. When you arrive to look at the property, management will sell you, but i recommend doing your own research. I recommend looking at other neighborhoods in the area even if they cost more- it’ll be worth it.
To management: please come fix my air today and take this cooling unit that you told me was temporary. Thanks Review from GoogleApr 2019: I haven’t lived here for two weeks and my experience has been horrible. I’ve already been looking at breaking my lease and speaking directly to an attorney. I’ve even reached out to the Better Business Bureau. On my move in day, my washer and dryer was not in my apartment. It actually didn’t arrive until 5 days later. Now, my air conditioner isn’t working and hasn’t been since last Friday (today is Thursday). They delivered me some cooling unit and said they would be in tomorrow (4/9) to complete a flush... well today is 4/11. I recommend walking the premises at night prior to signing the lease also... it’s a true indication of the neighborhood. When you arrive to look at the property, management will sell you, but i recommend doing your own research. I recommend looking at other neighborhoods in the area even if they cost more- it’ll be worth it.
To management: please come fix my air today and take this cooling unit that you told me was temporary. Thanks Review from Google
Apr 2019: Excellent service love this Place! Try them Please! Staff is excellent, Rooms are spacious, everything is A1. Review from Google
Jan 2019: Grand Reserve at Pavillions is the perfect place to call home! The office staff are always helpful and they host a number of small resident events. I'd recommend this property to anyone. Review from GoogleDec 2018: Currently looking to move to Charlotte, and I gave this property a call. The customer service I received was excellent. Very informative and professional. Looking forward to my in person tour. Definitely a top contender in my search! Review from GoogleNov 2018: EDIT: All those glowing five star reviews you see below? Yeah, those are the management and employees trying to raise their star rating on Google. Sad.
Horrible service. Even worse maintenance and negligent management. My AC was broken for four days straight in May and the repairmen treated me and my roommate like we were crazy for saying our AC was broken. My apartment was 80+ degrees for days- it was, quite literally, uninhabitable. Contacting management did nothing- they don't respond to messages and ignore residents actively. I asked for compensation on my rent given my apartment was boiling hot for so long because of them and have received nothing. They never pick up the office phones, making it nearly impossible to talk to anyone. Combined with the managers willfully ignoring their paying residents, this apartment complex is a sorry exc Review from Google
Oct 2018: This is a great place to live. People in the office are so friendly and helpful ever since they changed management. Now the grounds look nice and clean. I’m definitely going to renew my lease. Thank you all for everything !!! Review from GoogleOct 2018: The upgrades in the apartments are beautiful. Granite and stainless appliances look amazing with the cabinet color. I have never seen such roomy floor plans. Courtesy officers have now been hired and that is very comforting to now that our community will have this extra set of eyes. Dog restriction is limited only to Pits and Pit mixes. So my Shepherd is welcome! Review from GoogleOct 2018: I have read over the previous reviews and none describe the new property management company. They are excellent! The office staff is professional, courteous, and have attention to detail. No matter the issue they take care of it with a smile. The property has all the bells and whistles you could want plus being close to restaurants and shopping with easy access to the highway not too far away. Gorgeous pool, stainless steel grills, a fitness center that spared no expense with lots of equipment. The maintenance crew is great. The grounds are kept up nicely, they are courteous, and pleasant. Also, for people with children, the school bus drops off in multiple locations on the property. Peace of mind for a parent. Definitely a place to check out! Review from Google
Jun 2018: I have been a resident for a few years now and I can say that there have been a lot of changes. From management, maintenance, etc but this is the cleanest this place has looked in years. I actually like going to the office because they are helpful and professional, which is the biggest change that I appreciate. You can tell that the office people care about the community because it shows. Review from GoogleJun 2018: I love my home! I've lived here for a little over three years. I've been here through a few management changes. I must say this is the best staff. I had an issue with my a/c and Patrice made sure she took care of everything! Review from GoogleMay 2018: Horrible service. Even worse maintenance and negligent management. My AC was broken for four days straight in May and the repairmen treated me and my roommate like we were crazy for saying our AC was broken. My apartment was 80+ degrees for days- it was, quite literally, uninhabitable. Contacting management did nothing- they don't respond to messages and ignore residents actively. I asked for compensation on my rent given my apartment was boiling hot for so long because of them and have received nothing. They never pick up the office phones, making it nearly impossible to talk to anyone. Combined with the managers willfully ignoring their paying residents, this apartment complex is a sorry excuse and a complete scam. Please, listen to the other reviews. I will be leaving when my lease is up and not looking back. Review from GoogleMay 2018: Just moved in not even a week ago and I hate it. Leasing Agent told me a bunch of lies about my apartment. The property manager tried to get it fixed and she did a good job with that it. The maintenance team is very lazy my AC went out and he gonna call is tell me that he cannot fix it because it’s dark outside. This is the worst apartment complex that ever lived in in my life. I do have plans on breaking my lease come next month and finding me and my children somewhere else to go. I believe with maintenance being sorry the leasing agent that I was working with . Telling lies about the apartment and being unprofessional this apartment is not for me and my family. Review from Google