Dec 2018: Simply, scammers, they will do anything just to get your money, lived there for 4 months, it was just the worst!
You forgot your apartment key in your room and want someone to just open the door: pay $25, lost your key: pay $50
Shower heads, sink, and AC have been downgraded so that they can save up some money.
Their shuttle bus will easily leave you waiting at a stop (time and place) without any notice and never come.
A truck slammed into the wall next to our apartment causing a water leakage, they waited 2 weeks to fix it.
They sent me a move-out statement after moving out, saying I should pay $125 because i forgot my trash can that has some papers in it. They literally took the bag out and charged me $125.
EDIT: You have my name right here, let them contact me then. The last issue that I had was the one that made me d Review from Google
Dec 2018: Great location! The team is very helpful with all my needs. Maintenance is always next day at the latest. The events I have attended have been mind blowing! I experienced ice skating for free! Ashley always took time to communicate to make sure everything went fine! I would totally recommend to anyone!!!! Review from Google
Dec 2018: Westmar student lofts not only is a great place to stay, but they have so many fun and exciting opportunities for their residents all the time. Currently at the Georgia tech basketball game FOR FREE and I get FREE FOOD along with a chance to win FREE RENT if I make the shot at halftime (Wish me luck). WESTMAR LIT 😭 Review from Google
Nov 2018: Review for Ms. Sarah Garcia:
I recently moved to Atlanta and decided to checkout Westmar Student Lofts. Upon entering the office I was greeted with by Sarah with a warm smile. Soon after Sarah offered to give a tour of Westmar. During the tour she was very professional, knowledgeable, and kind. Also, I liked how Sarah was not pushy or forceful of my decision.
I recommend working with Sarah if you are considering Westmar Apartment Lofts.
Great job to the Westmar Staff & Sarah!! Review from Google
Nov 2018: Kate in the leasing office is awesome! Westmar is a secure apt complex w great staff. I will reccomend that you do not choose to live on the first floor. It is much louder and you may see bugs if by the trash chute. Other than that, it is a great place to stay for college students. the shuttle runs to all campuses in the perimeter Review from Google
Nov 2018: Sarah was great! I was indecisive about where I wanted to stay but she made me feel extremely comfortable!! She made the experience very personable which I loved. The community has changed a lot and I feel confident in my decision to sign my lease! Review from Google
Sep 2018: PLEASE READ! WestMar is a terrible community ran by terrible management. As soon as I moved in (we were not shown the room before move in day) my room was FILTHY. The bathtub was stained, there was hair and dust all over the floor and just crumbs and debris. The “maintenance manager” Dustin tried to correct the situation by giving my roommate and I a gift card or “hush money” and we were promised it would be cleaned by th next day. We return expecting to live in a clean environment only to be greeted by the same filthy room which we ended up having to clean ourselves. Overlooking that, we pay for an elite unite with all new renovations and upgrades which we did not have upon move in day. The leasing office gave us standard furniture and felt that it was an issue when we asked for the elite upgrades which we pay over $300 more in rent for. The only person i
Aug 2018: This is my first semester staying at Westmar. My leasing process was really quick & easy. Jessica made my grandfather way more comfortable with having me stay here. Sarah was very instrumental in solidifying the process. Mary is also one of my favorites! I had a room lock out and she helped me get back in with no worries. I love Westmar!!! Review from Google
Jun 2018: My lease is almost up and I couldn't be more excited to leave this place.
Over the course of this past year:
- First Day: I walked into a trashed room with fruit flies everywhere and stains on my walls, and it is nothing like the model room they show on tours.
- Multiple maintenance requests ignored to fix/replace our refrigerator.
- Frequent firealarms (sometimes very late at night or early in the morning).
- A shooting (and no address of it or our safety).
- Extremely inconsistent wi-fi and cable access.
- Multiple wrongful fees added to my account that take ages to get corrected (and sometimes don't get corrected at all).
- Staff trashing our rooms to prepare for renovations that are for future residents.
- Extremely inconvenient guest check-in...
...and the list goes on. Literally the only good things about this place are its location Review from Google
Jun 2018: Ashley is so amazing! She always greets me when I come through the door. The staff is so friendly. They make living here so nice. Review from Google
Jun 2018: So I wrote an initial post about the west mar that I’d like to retract.
First of all I’m sorry to all of those in the front office that I may have offended. I was in a dark place mentally and took my frustrations out on a few that barely knew me. No excuse. I should know better.
Life is what you make of it. Every breath is worth taking and every day is worth gratitude. I’m greatful for having a place to rest my head safely.
Thank you Westmar and well done on the newly renovated basketball court.
The 3 star is simply off the strength that I’ve only lived here for a week lol Review from Google
Jun 2018: Westmar has been a total rollercoaster. Not only have I faced issues with past roommates, that Westmar claims are hand selected for you, but I have had issues with Westmar themselves. The leasing office is extremely unorganized, especially the accounting department. Under no circumstances should you charge a tenant varied amounts monthly, and have no explanation behind charges. The accounting department essentially plays with numbers on your account, with little or no communication to you. This past week I have had an issue where the bookkeeper, Zenia Silvers, contacted someone who was not me, and spoke about my account details. Westmar is run by extremely unprofessional individuals who are NOT here to assist you, they are here to collect a check. I am still waiting for clarification as to what is happening.
Before you sign a lease with them Review from Google
Jun 2018: five stars?! Yeah right. I don’t know anyone who has ever enjoyed their stay here and I’ve been a resident for four years. Do not live here, it’s a complete waste of money. The parking situation is a joke, the maintenance is unreliable and in many cases nonexistent, and the staff is clueless and very unprofessional, never on the same page. Front desk staff answer the phone when they feel like it, and there is no answer machine to leave a message. Not to mention the bugs and cheap jail beds. The firealarmsgo off randomly and nonstop, and one of the security staff that found my wallet stole money out of it before turning it into lost and found. Meanwhile, they just keep adding more and more frills and perks for show to compensate for their rundown living arrangements. My car got towed because I was refused a parking pass after my primary Review from Google
May 2018: Westmar is LITERALLY the worst.
They will charge you randomly THEN add on latefees. They will not communicate with you when you try fixing the issue, and if you call the leasing office they will “transfer” you to accounts only to be left sitting on the phone with a non stop ringing line. Their management SUCKS AND NO ONE WILL HELP YOU!! When I moved in, my furniture package was subpar. And once again no one helped. They will lie to your face and do anything to get you to sign a lease!! RUN! Do NOT sign a lease here. Review from Google
May 2018: This place does not even deserve a one star. I beg of you to stay far away from this hellhole. The management is horrible, dumb, retarded, lack common sense and are the spun of the devil. They do not know how to effectively communicate with their residents and treat everyone with disrespect. Due to their lack of communication, their residences are clueless with the changes they make and they love to fine the residences. Firstly, I was told the wrong amount of rent I was to pay every month. I would go to them and inform them that my account was not right and they would rudely dismiss me. My friend who works there was able to help me out after 6 months of going back and forth with them. On top of that they were adding fees to my account that made no sense and mind you I pay my rent 4 to 6 months in advance. The building was on fire twice and there was no communicat
May 2018: Living a Westmar Lofts has been a great experience, in my opinion all of the past reviewers would have a different point of view if given the chance to live under this management... All of the leasing agents are extremely hard working and busy around the clock to help ensure that you are receiving the best service they can provide. So far I’ve lived her for 3 months and I’ve enjoyed every minute of it . Management is constantly thinking of new ways to make living here at westmar an enjoyable experience. From pool parties to wine tasting and everything in between. If you ever had an issue while living here or are in need of further information contact Ashley at the leasing office. Review from Google
Apr 2018: Destin did a great touring me! I really appreciate the time spent at Westmar. I am happy to call this place of residence my new home! Review from Google
Apr 2018: The tour of Westmar has been great, thanks to my tour guide Reann. For a prospective resident, I feel that the pricing, location and living condition are just right for a college in the Atlanta-Metro area. Review from Google
Apr 2018: living at Westmar is very bittersweet . My favorite person that worked here was Ms.Charity she was very sweet always answered the phone with a warm greeting and even when you came in she welcomed you. I love having my own bathroom. I just wish They ain’t get me stuck in this 12 month lease ! After I signed for 10 months they called me and told me it would be cheaper to do twelve months ..which it is not cheaper at all. The manager is real cool and down to earth . They have events “pool parties “ “wine nights” Review from Google
Apr 2018: This place really deserves 0 stars. 1 is an understatement because the management here is horrible! BEWARE OF WESTMAR LOFTS. To start off, I had problems in regards to my health needs and went to the management daily only for them to NOT be helpful or caring AT ALL. I spoke with the manager there named Ashley & her manager named Tracy. Horrible and unconcerning people along with another lady named Tosano! I also know people that had problems with this same management. They didn’t care about my health at all to work with me over the course of days in the apartment ! Stay away from this place & believe the reviews please! Also, they have a low rating on the Better Business Bureau & I will be filing a complaint along with everyone else! Will not be staying here again even if it was the last place on earth. They could care less even if you were on death row and have
Mar 2018: I wonder if the positive reviews that i saw here are from the staff 😂 Don’t be fooled by the nice pictures they have online or the nice way they interact with you when you come sign your lease THEY NEVER HAVE MANAGERS! You can never sit down with anyone and voice your concerns! They have events once in a while, but lets be real they have 0 customer service, the hallways smell like shit or weed...they have shootings once in a while.. pretty much luxury projects if you know what I mean! DONT LIVE HERE PERIOD!
Mar 2018: Waoo, Ashley is such a wonderful, efficient, amazing,extra ordinary person, I think words aren't sufficient to express my feedings in regards to her attention and good job. Thank you so much. Also I would like to say Ashley you are beautiful. Review from Google
Mar 2018: THE WORST PLACE I HAVE EVER LIVED. Calling the management, policies and cleanliness pisspoor would be too kind of a compliment for this facility. I wouldn’t wish the “Westmar Experience” on my worse enemy. Here’s why:
- my air filter was black with debri. I filed 3 request with maintenance because dust was flowing from my vents. Only on the 3 visit was the filter changed
- I’ve had a leak in my main hallway of my apartment coming from AC. They said they fixed the problem but it still happens from time to time
- the hand of the door between the parking garage and apartment has been broken for nearly 3 months. You have to use the elevator
- oh wait no elevator! That breaks every other week. (definitely worth looking into their accreditation for handicap accessibility)
- A girl was shot in the face here... Residents received no Review from Google
Feb 2018: First off please pay no mind to those five star reviews, even those with a good experience at this place know it’d never earn 5 stars.
This place honestly isn’t awful. We haven’t had any roaches, maintenance responds eventually. They try to hold activities for the community and they offer shuttle service to Atlanta universities and Walmart. I don’t live on a hall with a trash shoot, but usually when I go they aren’t overflowing. And Its got a great location that’s undeniable.
But actually staying here is taxing. A woman was shot here and basically left for dead about a month ago and the staff did nothing to reassure us about our safety. The firealarmsgo off for 15-20 minutes for no reasons and without warning at all hours of the night and day. You’ll never know when there’s an actual fire because eventually you’ll get sick Review from Google
Feb 2018: I was very excited about getting an apartment at WestMar. After looking over their website and the perks I was totally sold! Their rooms are very homey and comfortable and the pricing is good. I love the staff as they are very welcoming always ready to assist! I was able to meet Avery and Iniki and so many nice people here. I also like the environment and the amenities provided as well as activities that encourage friendships and togetherness. Review from Google