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The Courtyard Lofts


Grade: of 6 reviews

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Jun 2019: I have lived in Courtyard Lofts for the 2018-2019 school year, and would not only not recommend it to anyone, but I would not wish this type of frustrating and often unsanitary living situation on anyone. When I say that Courtyard Lofts is unsanitary, it is not a term that I use lightly. There are cockroaches literally everywhere. My roommates and I cleaned religiously, even bought several different types of roach repellent with our own money, but the bugs did not go away. Courtyard’s management told us repeatedly that they had sent exterminators out to handle the issue, but they bugs have remained consistently throughout our lease. The main problem is that management is just unprofessional-- sometimes even seemingly incompetent. They blatantly lied about what amenities we would be getting. We were told we would be getting all the HD channels offered with Spectrum. We only got about 25, and that's including CSPAN Review from Google
May 2019: The leasing manager Sarah Warren was incredibly unhelpful and unpleasant. She treated me poorly and acted as if I didn’t know what I was talking about. would recommend an attitude change if you are hoping to get people to rent here in the future. Review from Google
Apr 2019: There are cockroaches everywhere, meaning I saw at least one every single day. There were cockroaches in our beds, bathroom, and kitchen cabinets. Management did nothing to fix this except put down a few glue traps that did nothing and dump some powder that was supposed to kill them in random places on our floor. One time when there was a giant rainstorm we had leaks through our roof, which also did not get fixed. When we were moving out, they required us to get our carpets cleaned. They were cleaned but because we didn't keep a receipt, which they did not tell us they would need (none of this was in the lease), they charged us to get them cleaned again. It was clear that the carpets had just been cleaned as they were still wet from the cleaner. Awful experience. Would not recommend. Review from Google
Jan 2019: This has been one of the worst living experiences I have had. I have currently lived here for a semester and a half and have had an awful experience. First of all there are cockroaches. They are not only on the balconies that stem from the apartments, but have also been seen in the cabinets and along the floors of the apartments. Another frustrating thing about living here is the lack of attention. We were forced to clear our balcony of all items. They claimed they had to fix a leak, and that it would be placed right back. They sawed up the bar that our friends had built for us and threw it away, and then proceeded to rip all of the boards off. This took place in early December, and it is now January 30th and it is still not fixed. They claimed this was an emergency. Another thing that is frustrating is that we were promised a cable package wi Review from Google
Jan 2019: Courtyard Lofts puts on a facade that they are both nice apartments and that their customer service is acceptable. I would strongly disagree with both of these claims. First of all, the rent is absurdly overpriced relative to the amenities provided, condition of the apartment and location. Secondly, any and all maintenance requests were entirely ignored unless multiple calls and emails were made by multiple parties and even then, the requests were never completed in a timely manner. In one instance, we received a notice that our balcony needed to be cleared of everything so that they could replace it. They pulled up 2 rows of boards and have yet to complete the job over a month later with no time frame as to when it will be done. Additionally, all phone calls made to their employment were unpleasant, with them acting as if we were bothering th Review from Google
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Jul 2017: Comfortable apartments and great location in Chapel Hill. Review from Google

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