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Feb 2020: Proceed with caution! When I submitted my intent to move, they changed the termination terms of my lease to the tune of $546.39 being improperly charged to me. It took multiple emails to implore them to comply with the original terms of my lease. Then, my final account statement was incorrect, favoring Ashbrook by $333.47. My complaints – and my calculations – were dismissed, and I was threatened with my account being turned over to collections if I didn’t pay them the money they believed they were owed. Again, it took multiple communications, time away from work, and eventually a call to their corporate headquarters before my calculations were understood to be correct (by an “independent person outside this office,†according to the property manager). I find it ridiculous that management must rely on an outside authority to do basic math.
Jul 2019: I am a new resident with Ashbrook Apartments but I have never felt more at home than I do now. The community is nice and convenient to local businesses. My favorite part of living here is the communication the office has with residents. They stay in touch with their residents and host community events that are family friendly. I am the most comfortable I have ever been living here at Ashbrook Apartments. My children are comfortable, our apartment is spacious, and we don’t plan on leaving any time soon. Review from Google
Jul 2019: Great place for graduate students. I have a two bed/two bath, and it's the perfect size, and has a good layout. There's a tennis court, small pool, and small workout room. Any maintenance issues we've had over the last year were fixed in reasonable time. Carrboro is much cheaper than living in Chapel Hill, and it's an easy drive or bus ride to campus. Review from Google
Jul 2019: Current resident at Ashbrook. I have lived here for two years and have really enjoyed it! The complex is quiet, clean, well-maintained. Any issue I have had in the apartment is always fixed within a couple of days. The complex is right on the bus line- easy to get to UNC/elsewhere and the rent is relatively affordable for the area! would recommend! Review from Google
Jul 2019: I really enjoy living here. The one downside has been the parking issue. I think they have changed the policy after many tenants had to pay huge fines to remove boots. A towing company was patrolling the lot each day and booting cars that had only parked for 10 minutes. The apartment complex never fully addressed complaints. They said not to worry about that anymore and they were changing the policy but 3 months later haven't sent out an announcement about it. Two of my guests were booted and I had to pay over $100 after parking outside my home for 10 minutes. It's a great unit and location otherwise. Good apartment for young adults and families. & no bugs (rare for NC apartments)! Review from GoogleJun 2019: We LOVE living here. We searched far and wide when moving to the area and Ashbrook was the best of the best. Super spacious newly remodeled one bedrooms with a separate dining room and a large covered balcony. Large windows that let in lots of light and beautiful wooded views. The abundance of closet space and storage was also such a pleasant bonus. The maintenance staff are very responsive and quick with their work and are always professional along with the office staff. We were drawn to the spacious 1 bedrooms and their layouts are still the best we've seen. Located the perfect distance from campus with several bus options that take you nearly door to door. I have recommended Ashbrook to all of our friends in the area-- it's that good Review from Google
Feb 2019: Several dangerous problems that the owners refuse to spend the money to fix. Back patio behind clubhouse is nearly falling apart, look underneath it and see that the retaining wall that is supposed to hold it up is literally crumbling. Foundation issues that have been reported but have been left for years continue to get worse on at least 3 of the 13 buildings.
Oct 2018: My review here is being updated after staying here for 15 months. I signed the lease because the apartments are nice in a wooden area and best around..alot has changed since a few months ago. Nicole was one of the best front desk employees they had when I started and she left. The amenties are not the best and I dont think Ashbrook is going to make them better. Go swim in the kids pool we have and go play in the half destroyed ragged tennis court area. Prices are increasing due to the renovations of apartments and location, but they are no where near worth 1,300..maybe with better amenties. The apartments are not sound proof at all. The downstairs apartment can hear sounds from the third floor. How crazy right?? The people they have repairing floors and ceilings are rude and damaged two of my shirts because they couldn't do their job right not Review from GoogleHottest Gossip about Muhammadu Buharis Health this way: https://www.livesomewhere.com/nc-a-and-t/write-a-blog-article?pb_yb=1413 Buharis Health: The Latest this way: https://www.livesomewhere.com/nc-a-and-t/write-a-blog-article?pb_yb=1413...read more
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Jul 2018: They have received one star because the beginning of my stay here was pleasant. If you don't mind paying close to $300 in electricity costs because the incompetent staff could not fix the heater then this is a great place for you. If you don't mind getting tossed around with management changes then this is the place for you. If you don't mind the lack of information about move out procedures then this is a lovely place. I actually do mind these things which is why I left Ashbrook apartments. I loved the apartment layout but I will say there are better layouts elsewhere. I consistently spoke to the office about my heater being broken and they continued to send their incompetent maintenance guys to do nothing and refused to do anything about the outrageous price I had to pay for electricity all through the winter. Since I have left they have fou Review from GoogleJun 2018: My wife and I have lived here for 22 months. We could not be more thrilled with the quality service we receive from the Ashbrook Apartment staff and management. Chris and Jimmy do an amazing job of responding in a timely fashion to any service request we put in. The pool is a nice place to lounge in the summer. Neighbors are kind and friendly, with few complaints about noise. The parking has been better after initiating a plan to help residents have their spots. We are pleased with the apartment complex that for now we call home. Review from Google
Apr 2018: I’ve lived at Ashbrook for years, and continue to enjoy the great location at the edge of Carrboro. Public buses are close by, there’s a supermarket and other shops across the street, and downtown Chapel Hill and Carrboro are a few minutes away (very bikeable!). Apartments are nice, recently renovated and quiet. The staff is responsive and friendly. Review from GoogleFeb 2018: Just signed our third lease. Love the office staff, Bethany, the manager, and her full time leasing agent, which I am embarrassed to say I can't remember her name right now, are great and always make time for me when I need them. Chris and, I am just batting a thousand because I can't remember the other maintenance guys name, are always fast to reply to any issue even if it is a minor one. During the coldest part of the winter a pipe burst and flooded part of our apartment. They had a cleanup crew out that night. Offered us the model apartment to stay in while our apartment was dried out, by a company that specializes in this type of clean up. They kept in contact with us the entire time of what was going on. It did take a week before the clean up was finished but they insisted that the job was done correctly! Shortly after we moved Review from GoogleDec 2017: Current resident, very happy here. Solid response times for maintenance requests, prompt pest control, attractive layouts. Some amenities could use small aesthetic improvements, but overall a very satisfying place to live! Review from GoogleDec 2017: Great location on one of the best bus route. Apartments are nicely renovated and the maintenance team is quick and friendly. The pool, gas grills on the deck, and gym are a great benefit too. Close to downtown Carrboro and a 10-minute bus ride to Campus! Review from Google
Nov 2017: Great complex. Clean. Safe. Little noise. Staff is responsive. Rent is comparatively inexpensive. Convenient location for work and for activities. Pet friendly. Little outside noise from neighbors. Much better than other local apartments I have lived in. Review from GoogleAug 2017: We love it here...we moved from Berkshire Manor to these apartments and are wanting to stay at Ashbrook forever!! I love the patio, the location, the windows, the wooded floor style, just everything is perfect! We have a 2 bedroom 2 bath and its worth the price which is reasonable! People complain about the parking passes that just came in affect, but they are very clear that if you have a guest to make sure they have a pass on their dash!! It makes the place better for the residents to keep their parking spots close. Also the staff is very friendly and helpful..I love the complimentary starbucks coffee as well!! Review from GoogleJul 2017: Most of my experience at Ashbrook was great, but almost everything has gone dramatically downhill over my last 6 months there. This is for a few different reasons: multiple changes in management, excessive rent increases, and poor experiences with the office staff upon move out.
In the two years that I lived at Ashbrook, we went through I think 3 changes in management. This can be frustrating, because billing can change, lease agreements can change, etc. There’s a lack of stability in your staff and there’s an uncertainty about what terms may change when your lease is up.
Which is exactly what happened. When we got our new rate this year, they raised us from $970/month to $1150. That’s almost 20%! They didn’t upgrade anything in our unit to warrant such a dramatic shift. This happened to almost everyone we talked to. When we tried t Review from GoogleSep 2016: I have really enjoyed living at Ashbrook apartments. Bethany in the office has been so helpful , professional and always has a smile on her face. They also are very responsive to maintenance requests and routinely do maintenance like changing filters etc. I highly recommend these apts.
Review from 9/15/16 on GoogleApr 2016: The location and setting is what drew me in to Ashbrook a year ago. There are new management and renovation that may impact your stay.
Overall I have enjoyed my stay here and will be here until my next lease runs out. The complex is beautiful and in a great location. As long as you stay to yourself and understand the office staff just sees you as a filled dwelling you won't have any issues. If you are looking for a complex that makes you feel like you're at home I suggest continuing your search. Review from 4/19/16 on Apartment Ratings
Mar 2016: I love living here!! The new management has completely changed the entire resident experience. If anything goes wrong, I can call maintenance and know it will be fixed promptly. It's such a nice wooded community. My apartment is facing the parking lot, and I still have a gorgeous view of the trees. Most mornings I find myself in the office getting FREE STARBUCKS!!! I can walk to the grocery store, pharmacy and multiple food options that are right across the main road, and then wait for my bus to UNC at the entrance. I'm so happy they brought in the new staff, it has been such an improvement! They even know me by name. They have definitely added a nice personal touch to how the office operateI didn't even mention how spacious my apartment, new renovations, washer dryer, stainless steel appliances, new cabinets&countertops, new floors. 3/02/2016 on Apartment RatingsSep 2015: The current managers are unprofessional! When I first moved in (July 2014), the property managers were friendly and courteous. Fast forward to November 2014, and the new managers that were hired are awful!. There was constant noise from tenant(s) residing below me and they told me to file a police report when I sent them complaint emails. When I contacted, the police, they stated unless they hear the noise when they arrive, they cannot issue the tenant(s) a noise violation. Also, i had maintenance issues that were not properly fixed.
Review from 9/21/2015 on Apartment RatingsAug 2015: DO NOT LIVE HERE!!!! I moved to Ashbrook about 3 years ago when I came to UNC for medical school. At first, the place was fine other than a few bugs. The bus line was awesome and the complex is very close to campus. All was great.
Fast forward a few years. Since then, management has changed multiples times and issues have come about every year. For starters, the rent increases up to $50 per month every year. Also, the insulation is terrible so expect expensive bills. Lets not forget the hidden trash and pet control fees monthly although I have never seen them spray and I take out my own trash (this isn't valet like some places).
Review from 8/11/15 on Apartment Ratings
Mar 2015: First, just let me say this place is awesome.
I moved here because of UNC-CH (Go Heels!) and didn't know anything about the local apartments. I found Ashbrook and gave them a go. Well friends, I didn't go wrong here.
The rental units are very nice and most are newly renovated. It's close to campus (about 5 minutes) and it seems a decent amount of residents are affiliated with the university as faculty or grad students. It stands out in the immediate area as it isn't inundated with college students or a typical rent-a-room rundowns found near college towns. It's very nice and obvious that most renters are working professionals.
Review from 3/17/15 on Apartment Ratings
May 2014: I have lived at Ashbrook for 7 years: 5 years in a 2 bedroom apartment and 2 years in a 1 bedroom apartment. In both units, the neighbors were quiet and polite. Occasionally, a bug might scoot in an open door, but there were no cockroach problems in my apartments. There have been many changes in management and maintenance staff, but the professionalism has remained constant. There are a few half-dead shrubs and trees, but overall the grounds are lovely. The current managers have brought back a very good landscaping crew that knows what it's doing, and the management company has invested in improvements.
Review from 5/27/14 on Apartment RatingsMay 2014: My husband and I have been living at Ashbrook for almost four years now, and it's a great spot. It's within 2 miles of campus and 1.5 miles from town. It's very easy and safe to walk or bike to either campus or town. One of the best things, however, is that it is right on several bus lines, and it is especially convenient for people going to the medical campus (5 minute bus ride). There are multiple buses (which are free in Chapel Hill) heading to campus and town throughout the day, which is important when it gets super hot in the summer and walking to town sounds rather daunting.
Review from 5/19/14 on Apartment Ratings