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Grandeville at River Place Apartments


Grade: of 60 reviews 👍Highly Rated

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Aug 2020: This apartment complex is the biggest scam you will ever come across. The manager is condescending, rude, money hungry and fake. When you call the office, they rarely answer, but if you go in you see them not busy at all so that does not add up. Before moving in, because me and my roommates are college students, we were not even given a full tour, they tried to make us move into the bigger 3 bedroom (over 1000 more a month), by telling us 2 months before move in that there were no more smaller 3 bedrooms. I ended up looking online and saw one available, and after 5 calls of argumentation and fighting they finally gave it up. After that nightmare was over, we moved in with a roach infestation in our kitchen. Whenever I would go to them and complain, they simply said "we will put you on the exterminator list", and half the time he would not show up, and it was OUR r
Aug 2019: DO NOT MOVE INTO THIS APARTMENT COMPLEX. At first, it seemed great. It offered nice amenities, it was quiet, and the apartments are quite spacious. Moving in was a complete different story. There were a few things that I asked the lady to take note of, like the cabinets being messed up and there being holes in the wall which I’m not entirely sure she did. Never was able to use the amenities other than the gym because if you work 9-5, well so does the office and when they’re gone, almost everything is unable to be used. The bowling alley was down 5 out of the 7 months my friend and I were living there. The communication is not great and all the ladies that work there have distasteful attitudes. They always stick your important stuff on your door, knowing the possibility of the wind blowing it away or someone else grabbing it. They stuck our paper of our “move out” date on our door, which my friend nor I remember receiving Review from Google
Jul 2019: Ana was extremely helpful, nice and kind. As a new resident of Grandeville, I was pleased to have met and be helped by her. She made the process of moving a little easier and lighter with her willingness to help when needed. Thank you Ana! Thank you Grandeville! Review from Google
Jul 2019: I’ve lived there a long time and seen a few reps come and go. I must say, Anna is great at her job, kind, and genuine. She’s friendly, informative, and diligent with her work. Its refreshing to see someone in the office who is approachable and dedicated to exceeding customer satisfaction. She has handled multiple of my maintenance requests in a prompt manner and without fail. She applies leader competencies and attributes. She makes a great leasing agent and she’ll make a better manager in the future. Promote ahead of peers. Thank you for making life easier, Anna! Review from Google
Jul 2019: I love it here, the staff are super friendly but Anna in particular is awesome. She's helpful, patient with my constant questions, friendly, and her positive energy is infectious. She is like the best. Review from Google
Jul 2019: Moved into a great apartment for a great price. The pool and the gym were awesome and the bowling alley was a plus. The maintenance staff was always on time and fixed any issues. The management staff always worked with me and were always nice and friendly. Overall a great experience and would definitely recommend moving in as soon as possible. Review from Google
Jul 2019: The premises at Grandeville are beautiful and well-kept. The staff of the leasing office has been very helpful and welcoming. Especially Anna, she made the transition to living here feel effortless and seamless; she helped us with the online application process when we were stuck and seemingly out of options. I am grateful for the attentiveness and consideration embodied by the leasing office staff. Needless to say, I am quite excited to live here! Review from Google
Jun 2019: Went in just to get pricing for an apartment and walked out with a big headache. It was chaotic the same person couldn’t just sit and help me she got up 3 times to run across to all the different residents who were complaining. They obviously don’t care about anyone because customer service sucks here. Sarah and solvy also Told me that the price you see on the website is not “ REALLY “ the price because you have to add if it has garages or any upgrades. So I saw $1555 online and walked out with the apartment I wanted really being $1685. I told her why does it say $1555 and she said yeah those prices aren’t real. It also started pouring down rain like a hurricane so I politely asked if I could stay inside for a few mins while the rain passes and she lied and said well we’re leaving now too so no. So rude. I will rent somewhere else ! Everytime I go in they have customers complaining and they treat them all horribly Review from Google
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Jun 2019: I love it! The staff is great, the property is gorgeous, and my kids are happy! Review from Google
May 2019: I stayed in the apartment for 2 years and all i can say that this is really cool place to live. Maintenance staff is very competitive (Tony you are awesome!!) and take care of your requests promptly. The leasing agents Solvey, Corina and Katrina are super friendly and help in sorting out any matter really quick. Though, i yet to get my full and final settlement ( this is the reason for my 4 star, but surely update this once i have that), but my stay in the apartment is really pleasant. I shall update this post about after stay treatment from the property as well. Review from Google
May 2019: Apartment complex is really nice .Amenities and comfort is all around. Pros: Beautiful place to live , you have everything on it .Pool, playground , Basketball court , pets park, bowling alley and a very helpful staff. Corina was my leasing agent or should I say my "guardian angel". She made it possible and work every tool she could find to get the best apartment and the best deal for us .Corina is professional courteous and and Amazing human being! Lets not leave out , she is stunning! I am truly blessed to have known her ,she cares abut her job, but she also cares for her customers too and makes it possible for everyone to find their dream apartment. Cons: The leasing company has many fees that to me are unnecessary. If you are going to rent in Oviedo , this is a really good place to be , there are many families with small children like us , and I also see a lot of young people living their life here too Review from Google
Apr 2019: Corina the leasing agent that we dealt with was extremely professional and made our long distance move as smooth as possible. Everything was arranged remote via internet and telephone. The complex is very quiet and very well mentained. Thank you Corina. Review from Google
Apr 2019: Since moving to Grandeville in October the office staff and maintenance team have been great. With communication and promptly responses to issues they have gone over and beyond. They have helped me in any way that they can to make sure my experience is the best. Most hands on apartment I have ever lived at! Thank you Katrina for you and your awesome team! Review from Google
Apr 2019: These apartments are lovely, but seriously over-priced. Since the location is great, you are able to convince potential residents that it is worth the price, but there is no way that a two bedroom/two bath apartment with less than 1500 sq. ft. should cost over $1600.00 a month. Not only that, but how the management treats its residents is nothing short of disrespectful and borderline apathetic. I called the leasing office numerous times while I lived at Grandeville, and the majority of these were noise complaints. Another unresolved issue is the reclaimed water that is used to water the plants next to the call box at the gate. On several different occasions, when I went to swipe my card to get into the neighborhood, I ended up being soaked by reclaimed wastewater. I brought this to the attention of the staff, but was ignored.
Feb 2019: Excellent customer service and competitive pricing! Ample options, fantastic location and luxury amenities! Ask for Corina if you want the best leasing specialist! Review from Google
Feb 2019: Please don’t waste your time and money! When I moved here initially I was so excited! The apartments are beautiful and full of natural light and the location is convenient. However, I started to notice more and more things that have eventually led to me counting the days until I am out of here! These apartments are priced way over what they are worth, and it’s not worth it! I don’t feel safe here, due to the constant noise and disturbances from the people living around you. Small children run around the neighborhood screaming and in front of moving vehicles for fun. The pool is supposed to be supervised yet there are always young kids there, screaming from 8am to 10pm. The courtesy officer is extremely rude and nasty, and no one answers or acknowledges your complaints, making you feel helpless and ignored. I’ve never felt so on edge Review from Google
Jan 2019: This is by far the BEST Apartment complex ON THE PLANET!! :) They have beautiful landscaping, Tons of amenities and Private Garages! This place has it all. So Blessed to have found this. Definitely feels safe and secure. Review from Google
Jan 2019: If you consider yourself a social person and plan on having guests over, this is NOT the place for you. For the hundreds of residents at Grandeville, there are only 10 guest spots in the entire complex that are ALWAYS taken. If your guest is parked anywhere else a second past 7pm you will be towed and it will cost around $200. Every resident I've spoken to here has gone through this struggle. They tow EVERY evening. The alternative parking for guests used to be in the plaza next door, but now the owners of those shops said too much overflow parking from Grandeville is going on and they have begun towing as well. BEWARE! Review from Google
Dec 2018: There response time for an maintenance issue is very slow and There are no enough parking spaces for visitors and they don't even provide an extra parking tag if you have an extra vehicle in the house hold. This is one of the places where the front portion (leasing offing) is really great but noting else is good. Never going to stay here and I don't suggest this apartment to anyone. Review from Google
Dec 2018: To be honest I was a little scared to move in due to some of the reviews that I have read on this site. I have now been at the complex about 2mths and I have no complaints. The building I live in is super quiet and I am on the top floor. Yes there will be nicks and cracks here and there for it is apartment living, but over all its a very nice and spacious place. The front staff has always been really helpful and sometimes they might come across as not welcoming, but I look at that as more a "feeling you out" for they do a lot for the complex to make sure it is run at its best. Move in was quick and easy and I truly have no complaints! Review from Google
Oct 2018: We were looking for a place for a family member and wanted her to feel comfortable. We weren't so focused on the deals as much as a decent place to live that's clean, in a reasonably good area, and has decent management. This place surpassed all these. Well kept property and super friendly staff. We felt at ease knowing they would take care of any issues that arise and thats exactly what they did! Review from Google
Oct 2018: One word, AMAZING! I’m happy to call this place my home! The office staff is fantastic and super helpful! Maintenance is friendly and complete work orders fast! Great place to call home! Come check them out, you won’t be disappointed! :) Review from Google
Oct 2018: Amazing community! My kids and I have enjoyed the pool, gym and bowling alley. The onsite team including maintenance has always taken care of me and any concerns that I have. No complaints and great service! Review from Google
Oct 2018: I love the complex, I have had an amazing experience with the staff, and the entire move in process was simple. When I moved in a few months ago, I had to do the entire process from out of state, and it was extremely easy and quick to apply. I’ve had a few issues/problems that haven’t arisen since moving in and the staff has done a great job correcting the situations within 24 hours. Solvey, the assistant property manager, has been extremely helpful. She has made sure to go out of her way to make sure things are taken care of, and I am very thankful! The property itself is great. The apartments are spacious, up to date, and very comfortable. The grounds are kept clean, and the entire community is very welcoming. If you’re interested in moving in, I recommend it. And if you decide to, use my name as your referral 😎 Review from Google
Jul 2018: AWESOME Apartment complex!! The bowling alley is an awesome addition and the new pool set up gives it a nice modern look. The office staff, Solvey & Katrina are nothing but helpful and never have let me down. Highly recommend. Review from Google

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