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Oct 2019: I've been living at Elmhurst since April, and I couldn't have anything better to say. Everything is so nice- they do events on the weekends, they have valet trash which is the most convenient thing ever. Every time I put in a maintenance request it is completed within 1-2 days (usually the next day). The maintenance staff is so friendly and hard working. 10/10 recommend this apartment complex! Review from Google
Aug 2019: Love living here the staff is great the maintenance man is amazing! Alex the office manager is super sweet and always willing to help. Love love living here! a must move in! I took away one star bc there seem to be new charges
every month... Like bases charges, they tell u its a one time charge but it appears again the next month! So that very annoying especially for a single mother on one income!
Update: Alex the manger is the best! i really like her! shes great with the resident! Omar the maintenance man helps with everything great dude! Review from Google
Jul 2019: I have enjoyed living at Elmhurst Village Apartments. Complications with the move in were taken care of immediately by Jesus (maintenance) and Alex (manager). They both went the extra mile to fix the issues that arrived and to make us feel welcome. I am very grateful and I am happy to call this my home. 😊 Review from GoogleJul 2019: Super nice staff and great maintenance! They make residents feel like family. Review from Google
Jul 2019: I’ve been really happy with Elmhurst Village so far. The staff are helpful, maintenance responds to requests quickly, and the buildings, pool, and gym are all very nice and well-maintained. I also like that they have a few free events each month for residents. Review from Google
Jun 2019: I got off work early and my bf and I drove as fast as we could in 5 o’clock traffic to get to this place before 6. We got there at 5:30 and they lady said they were done viewing for the day so they have time to lock things up.... we said okay but could they give isn’t information about the community.. they gave us a paper with info and than the lady went back and had I’m guessing her boss tell at us and tell us they were done viewing for the day.... for no reason... they were very rude, unprofessional, and not helpful. This was extremely disappointing and such a waste of gas. Thanks for nothing. Review from GoogleJun 2019: I just want to thank the entire staff for all there wonderful customer service ...I hate that im moving out and the only reason I am is because I bought a house other wise I would never leave here . The staff has gone above and beyond to help me with many things that they really didn't have too.. Alex the manager and Amanda the asst manager and Elisa the leasing agent I have no words to express what kindness you have shown me and my family ..... and I don't want to forget the maintenance staff They are super friendly and do a great job ... Review from GoogleMay 2019: Everyone in the office has been nothing but kind to me. Also their service has been fast, friendly, and direct. The apartments are beautiful and I love the the pool. Review from GoogleHow do I sublease my apartment near UCF? One of the hardest parts of subleasing your apartment if finding the right person. To find the right person, we recommend listing your place for free on LiveSomeWhere: https://www.livesomewhere.com/UCF . It is the most popular site near UCF f...read more
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May 2019: Everyone in the office has been nothing but kind to me. Also their service has been fast, friendly, and direct. The apartments are beautiful and I love the the pool. Review from Google
May 2019: Worst rental experience . Headache after headache. They don’t care about the residents just about the money they can make off you after charging fees after fees. If you want to get ripped off and pay way more than rent was ever supposed to be come here!! Review from GoogleMay 2019: Worst rental experience . Headache after headache. They don’t care about the residents just about the money they can make off you after charging fees after fees. If you want to get ripped off and pay way more than rent was ever supposed to be come here!! Review from GoogleApr 2019: I am a resident here at Elmhurst village this year. I love the neighborhood feel to the place. I didn't feel treated wrongly at any point. They have an awesome pool and workout place. Around $730 a month in total I would pay. I'd definitely come back if I wasn't going back home. Review from GoogleApr 2019: I am a resident here at Elmhurst village this year. I love the neighborhood feel to the place. I didn't feel treated wrongly at any point. They have an awesome pool and workout place. Around $730 a month in total I would pay. I'd definitely come back if I wasn't going back home. Review from Google
Jan 2019: Pretty grounds and decent apartments, but the staff is the greatest downfall. I love the maintenance staff they're always so sweet and accommodating. The front desk employees are extremely rude. They do not return phone calls (I’ve left a message or my number at the front desk five times at this point to no avail) and you have to chase them down to get answers. I've had to have my gym key fixed three times now and it still doesn't work and they have yet to get me pertinent information regarding parking and garages. Close early without notice and I did not have my medicine in time as it was delivered. Very disappointed and fed up with the lack of effort from them. Review from GoogleDec 2018: I CANT SAY ENOUGH ABOUT AMANDA !!!! I moved in last March 2018 and she was kind and helpful and very friendly and processed my application quickly . Anytime I have gone into that office or called for anything EVERYONE is very nice. Would highly recommend this place. Review from GoogleDec 2018: Worst leasing office I have ever tried to work with. My sister lives here and despite problems with my application process, she also has tons of issues (I gave up on even trying to talk to anyone since the front office is so incompetent). Maintenance issues all over the place. Parking is awful. Review from GoogleMay 2018: I lived at Elmhurst Village for only 8 months because my son and I bought a house near the Tampa area but it was the best apartment experience ever. From the time we moved in until the day we moved out, the entire staff (office staff and maintenance) were incredible. They were ALL so kind, pleasant, and accommodating. If I went to the office or called, I was respected and my problem or concern was addressed to my satisfaction. Anytime I put in a work order, it was taken care of within days, if not hours!
The grounds were always immaculate! The place looked like it should be on the cover of Better Homes and Gardens! From the fountain in front to the beautiful flowers on the grounds, it was so well kept.
The apartment itself was very spacious. When we moved in it had new carpet and had been freshly painted. The only down side would be o Review from GoogleFeb 2018: This place would actually be a good place to live if it wasn't for the parking situation (it can be hard to find parking after 10 PM), but especially if they were more selective with their personnel in the front office. Although most people there are helpful, I find Jennifer to be rude and very unprofessional. The place would be much better if she was not working there. People like her should be cleaning toilets rather than dealing with customers or residents. Review from GoogleDec 2017: Would I recommend living in this apartment complex? Yes. Probably the most quiet and nicest apartment complex I've ever been. Moving didnt really went smooth but the Manager really helped alot to make things better. Only bad experience so far is one of their staff, dont have any plans to make any bad comment what so ever since they really went beyond and tried to make things better. Me and my brother have alot of patience and both of us work in the hospitality industry and we know what "customer service is". My brother dropped by to ask for help from Jennifer because she was currently the one in the office. I get it sometimes not on all things the office could help but atleast she could have said it nicely and not be rude. Not a hint of sympathy was shown. We'll be glad to just talk to someone else if its really a burden for her to assist Review from GoogleDec 2017: First of all after living here 4 months and reading the other reviews here on the place I for the life of me can't understand how so many people have a problem with Jennifer. No we aren't related or friends, Jennifer has been NOTHING but sweet to us both as well as the other employees including the maintenance guys. Maybe some people need to learn you get treated back just how you treat others. Now, on with my review.
The apartments are very nice, decent sized and well built. At move in we had brand new carpets, new paint and it smelled brand new. We did have a small ant problem which was taken care of within about 3 days, still haven't seen any and that was over 3 months ago. If you put in a work order to repair something they show up so fast, most times the same day. It's also gated, and unlike some complexes the gate actually WORKS. You r Review from GoogleDec 2017: I would never recommend this apartments. I hadn't read the reviews of this apartments,but now I realize that its very important to check that.
The current staff are too rude. They don't care about people.No humanity, No welcoming, no pleasant talk,Jennifer was one of the staff who is horrible though. She talks over you no matter how polite you are.
Inspite of her disrespect, inhospitality, she was asking if I liked the apartments, I was wondering how she asked that question. So unprofessional. Management has to take a look at this if they wanted to continue with the property. I have never seen such a hard soul in my 45 years of life.. So pathetic lady.May God bless you with better soul by changing your mind. Review from GoogleAug 2017: The apartments here are very nice, especially if you have the upgrades. As a student, the proximity to UCF was amazing since you were away from the major traffic, but still within 10 minutes of main campus. Also, being right across the street from the Cross Seminole Trail was convenient for biking and running. However, I did not like the fact that we were charged an extra $10/mo for a "Woods View" which was really a wall with a couple trees in front of it, which just created a lot of bugs and a very muggy patio area. Also, most residents here seem to be families, so I felt like we were judged for being college students because we seemed to get dirty looks quite often when we were out by the pool or even getting the mail. The other reviews are right about the front office staff being rude and snooty, but Tiffani was extremely friendly and helpf Review from GoogleJun 2017: We lived here during a management change. Before the change they were super dog friendly, after not so much. We received a list of abusive dog breeds not allowed in the apartment complex and sure enough are Dog was on it. Besides listing standard dogs considered to be aggressive like chow chows and pitbulls they listed every single large breed dog, it was ridiculous. Then the new owners went from apartment to apartment as an inspection and one of them saw my dog sitting nicely in his crate and said "UGH! Dogs are disgusting!" why the hell did you purchase an apartment complex that is super pet friendly when you hate dogs? Also why are you insulting my dog in his own home?
Other changes were made to the apartments website to include a convenience fee for paying rent online. Before paying rent was just rent with no up-charge.
They charged us Review from GoogleSep 2016: This apartment complex is staffed with incompetent and unhelpful front desk personnel who are seemingly incapable of answering the phone during their limited business hours. If you are actually able to get a hold of someone from the front office, their attitude is accusatory, aggressive, and agitated, and they are entirely unable to answer any questions you may have. Most of the times when you walk in the office you need to wait for them to finish personal conversations prior to them halfheartedly attempting to fulfill their job duties.
Review from 9/29/16 on Google
Aug 2016: The location is the best perk about this apartment complex. Being a gated place is a plus! The amenities are good too. The staff there are nice, depending on who is working. The staff needs to work on returning phone messages, but the maintenance is great! However, if you are not big on noise, then this may not be the place for you. Parking is limited, if you arrive after 9:30pm you may be parking out in no man's land. Noise was a huge problem for me. I could hear big dogs running above me at midnight, I could here people's tv's over mine, and their conversations. For this place to be 4 or 5 star they may want to look into sound proofing their apartments.
Review from 8/2/16 on Google