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Feb 2018: Mangaer is hostile, and doesn't know how to keep a cool head when something goes awry. Review from Google
Jan 2018: Incredible staff, beautiful apartments, many gorgeous dogs and great prices. WiFi, TV and water are included and staff told me energy will be included on my next lease as well as a new TV for renewing. Incredible place over all! The only problem is the parking lot has one huge batch but, it's not a big deal. Review from Google
Oct 2017: good luck to whoever moves out of these apartments. I had no issues with these apartments until I tried getting a portion of my deposit back. Getting your deposit back is nearly impossible! There are many discrepancies between bills. I was billed for electric chargeback and contacted Madera asking why was I the only one billed for this explaining to them my roommate was not billed for the electric chargeback fee. I was told I would only be credited half of the fee since I was responsible for the other half. I tried to explain to them I had seen my roommates bill and was told bills from other tenants could not be discussed nor would be and the electric chargeback was a valid fee. I sent them my roommates moveout bill showing there was no fee relating to electricity and was emailed “You were both charged your potion of electricity. I will no Review from Google
Sep 2017: Terrible place to live. The shuttle to school is very unreliable and at many times was late/missed class because of it. Highly recommend living in closer student housing to school. Management is very rude and are not inclined to helping you in anyway after you sign your lease. Review from GoogleJul 2017: A girl got mugged in the parking lot and they did nothing about it. The whole unit was so gross on move in day. Broken glass and paint stains everywhere and holes in couch. Visitor parking sucks, hope your guests like walking or getting towed. Moral of the review don't let the model they have in the office fool you, the actual rooms are not nearly as nice. Review from GoogleJul 2017: The management here is absolutely awful. They have raised their voice at me on the phone multiple times when I asked a simple question. They messed up my lease and have not apologized once. The employees are not knowledgeable about anything. When I was in the office signing my lease, a girl who lived there came in to speak to the manager. They were yelling at each other for about 10 minutes (the whole leasing building could hear it) and then the girl stormed out and slammed the door. The whole thing was super unprofessional. Do not waste your time here.Jun 2017: I have been living in Madera for the last 15 months and the experience has been a complete disappointment due to a combination of my roommates and the management. When I informed management of their reckless, but also illegally smoking behavior, I was told there was nothing they could do more besides fine them for the smoking. However, all the residents would be responsible for damages one person caused. When it comes to maintenance, they half ass repair things. So you have to put in multiple work orders for the same thing. They break their promises to the residents about the deals they offer. When I subleased to stay here last summer, I was verbally promised I would get an $100 gift card. When I moved in and went to redeem my gift, they told me that none of their staff signed off on my lease for that. The shuttle service that they offered us Review from Google
Jun 2017: Management is horrible, my apartment has flooded twice in the last month and they have done noting about it; seem unconcerned about residents needs and only want your money.
Review from 6/1/17 on GoogleAre there any on campus apartments at UTSA? Yes, UTSA has a neat community, University-Oaks , which is on campus, but is owned by a private company and has an apartment set-up. It is cheaper than the dorms, and you get more space....read more
Do any UTSA apartments have private shuttles? Yes, there are two apartments near UTSA which have private shuttles to the UTSA campus. The-Estates-at-San-Antonio Aspen-Heights?pb_id=1092...read more
Apr 2017: Madera is a very nice place. The amenities and extra little things the office provides is great! The fact that it's gated makes me feel safe and the location is really good! I have had a lot of questions since I have moved in and everyone in the office is willing to help!
Feb 2017: They will try and overcharge you when you move out or for anything at that point. They tried to charge me for a chair they claimed was there's being on the balcony. It was an old camping chair of mine I had to go argue that it was mine to avoid paying the fee. Then after I moved out they tried to charge me an extra month of rent and the only reason I was able to convince them was by telling them i had all the paper work of all of my payments. Another thing that happened was they were supposed to replace the carpet before we moved in to the apartment.
Review from 2/10/17 on GoogleOct 2016: Madera is so trashy and an awful place to live! They will try to nickel and dime you out of everything and they will charge you random fines without any warning. They have horrible maintenance and management. Their managers only care about money and have no consideration for people and for how they treat their tenants. They are rude to customers and don't care about your problems. We have had a broken ac unit that leaks and is growing mold and we have asked them to fixed it several times and they have done nothing about it. They are awful student housing and their apartments are ------.
Review from 10/20/16 on Apartment RatingsFeb 2016: The living space is nice, but corporate doesn't care much about the wants and needs of the residents. We have been in need of a new shuttle for years, but still have not gotten one. Also, once you move out, they try to charge you for EVERYTHING. Even if you leave the apartment cleaner than it was when you arrived. And if you dispute the charge (which can only be done by email), don't expect them to get back to you. Ever.
Review from 2/21/16 on GoogleFeb 2016: I couldn't have moved in to a nicer place. I feel right at home. Such friendly and caring staff. Our manager Carlos makes sure everyone is living comfortably and is incredibly helpful. It's an amazing price for an amazing apartment. definitely recommend to all students!
Review from 2/18/16 on GoogleFeb 2016: I love the amenities! Love the area it is located at! I really do enjoy living here. Staff is great. Especially Carlos & Jasmine who are extremely helpful in answering all your questions.. Definitely renewing my lease & living here for another year. CHOOSE MADERA!
Review from 2/17/16 on Google
Sep 2015: Moved in to Bed Bugs. I was told to " handle it myself". Not only was the place not cleaned before move in but bed bugs. Seriously. Whoever runs this pace needs to be fired. Also, do not pay your rent online. I logged in to pay my rent and there was a $0 balance...3 days later I get a notice saying I failed to pay and my new rent for the month is $975 was $465. This place is run by a slum lord. How are you still in business. Oh I know you screw over college students and charge premium prices and put little to nothing back into the buildings.
Review from 9/25/15 on Google
Jun 2015: Loved Madera, the rooms are spacious and beautiful! Rates are perfect! & the front office staff is very friendly and approachable especially xx. would recommend over many of the off-campus student living complexes for UTSA area! 10/10
Review from 6/9/2015Jun 2015: Initially I had a wonderful experience moving in. Majority of the staff is very sweet; the apartments are modern and clean. The maintenance man is very dedicated to his job and pleasant. I did like the roommates I had as well. Unfortunately my moving out processes did not go to well. I wanted to move out for summer and I found someone willing to pay my rent price. I went to the office throughout the month to make sure I was giving out the right information. On move out day the supervisor/head manager lied to me 2 times about certain prices. I understand at the end of the day I was getting a great deal, I would have appreciated if 1 he did not lie to me and 2 if he apologized for lying. I mean he raised a price within a 15 minute phone call. In no way was he apologetic or understanding.
Review from 06/7/2015Jun 2015: I've lived at Madera for nearly two years, and have released for a third. Besides the lack of visitor parking and small shuttles to UTSA, I'm very pleased with my apartment and interactions with the staff. I would recommend this complex to anyone interested in living near UTSA.
Review from 06/3/2015 on Google