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Oct 2019: Madera is a great apartment complex and very nice. However, the shuttle service is terrible. The shuttle takes forever to come and I think they should try to get another maybe. I get out of class at 1 and have work at 1:45-2:00 and am always late because the shuttle takes forever. Review from Google
Oct 2019: WiFi does not work past 6pm here, good luck getting anything done Review from Google
Sep 2019: Move in day Aug 2018 was a disaster. The assigned 4bed/4 bath room was so nasty and dirty that we halted the move in process and immediately went to stand in really long line to meet the manager. . After hours and hours of waiting to meet with leasing manager we moved our daughter to a different 3 bed/bath unit. Things went well for the year until move out. The move in and move out forms were turned in as requested but the office could not locate them. We were charged excessive fee total of $150 across the three room mates for repainting even though the walls had previous paint marks. Fortunately we had a picture so it was finally removed. Charged excess fees for carpet damage.
No one responded to our request to escalate to the property manager.
Students beware to take pictures of Everything in your apartment because you will be charged even if the damage is not your fault. Your move in and out forms can be misplaced and you will have no proof of the documented issues noted at move in Review from Google
Aug 2019: Over all the Apartment is great. Room is has a lot of space and living room. Would give it 5 stars but when we first moved in the fridge is leaking water where there is a pool of whatever. The ceiling dont even spin. In my bathtub my knob and shower head was lose. I would have liked that our rooms be audited or inspected. I have emailed and called over and over. I know they have so many work orders but I mean I reported everything since day one. Review from Google
Jul 2019: Madera is a nice complex and is close to UTSA which is very convenient. The staff is helpful and I like that there is a full sized washer and dryer in the units! Review from GoogleJun 2019: Terrible parking and towing policy. Not enough visitor parking was forced to park in a resident spot and was towed within two hours. !! This was during the summer when there were plenty of regular spots but not visitor spots !!
When I told the Property manager that they should probably relax the towing policy during the summer said she couldn’t help at all and that the rules were the rules Review from Google
Jun 2019: This apartment was cool for the first two years. I guess this review is geared more to the roommate assignments Madera gives out. My senior at UTSA has been hell due to a particular roommate I have at Madera. On my initial app I stated that I am a non smoker and obviously don’t want to be around cigarette smokers because it’s just nasty. And of course Madera placed an older guy who obviously isn’t a student who smokes cigarettes INSIDE. I’ve complained multiple time to Madera that this guy smokes his cigarettes inside and is making the apartment, my clothes, everything smell like cigarette smoke. It’s DISGUSTING. I’m about to move out and based off reading other reviews I’m sure they’re going to charge me for a bunch of stuff...
There are better quality student housing around campus. Go check those out. Review from Google
Apr 2019: The apartments are spacious, homey and the prices are unbeatable for college students! Also special shoutout to Kendra, at the front office, she's really goes above and beyond with her customer service! If you decide to lease here make sure it's with Kendra, she will take thorough care of you every step of the way! Review from GoogleAre there any on campus apartments at UTSA? Yes, UTSA has a neat community, University-Oaks , which is on campus, but is owned by a private company and has an apartment set-up. It is cheaper than the dorms, and you get more space....read more
Do any UTSA apartments have private shuttles? Yes, there are two apartments near UTSA which have private shuttles to the UTSA campus. The-Estates-at-San-Antonio Aspen-Heights?pb_id=1092...read more
Apr 2019: The apartments are spacious, homey and the prices are unbeatable for college students! Also special shoutout to Kendra, at the front office, she's really goes above and beyond with her customer service! If you decide to lease here make sure it's with Kendra, she will take thorough care of you every step of the way! Review from GoogleApr 2019: Cool place to live at with a reasonable price. The staff is friendly, helpful, and always available. They are always having some different fun event every week! The amenities are great too! Highly recommend Madera. Review from GoogleApr 2019: Cool place to live at with a reasonable price. The staff is friendly, helpful, and always available. They are always having some different fun event every week! The amenities are great too! Highly recommend Madera. Review from Google
Apr 2019: The apartment itself is pretty standard for student housing in the area. It's a good location and great pricing which is why I renewed after a year of living there. Although the previous property manager struggled to handle conflict with the roommates that were placed in my unit, the current management handled the situation. With the change they've also been better about handling questions and concerns. Lauren and Kendra have always been helpful and understanding. Review from GoogleApr 2019: The apartment itself is pretty standard for student housing in the area. It's a good location and great pricing which is why I renewed after a year of living there. Although the previous property manager struggled to handle conflict with the roommates that were placed in my unit, the current management handled the situation. With the change they've also been better about handling questions and concerns. Lauren and Kendra have always been helpful and understanding. Review from GoogleApr 2019: Lived here since May 2017 and It’s been great! Staff is wonderful and helpful, shuttle service to campus is great, and the pool is always so clean! Also extremely pet friendly! They host events frequently and always help where they can! Great low prices and awesome Amenities! would recommend living here especially to any student near the UTSA area! Review from Google
Apr 2019: I’ve lived at madera for almost a year now. The rooms are very spacious and the apartment complex is very quiet. The pool is great and Kendra is always nice when I go into leasing office. Definitely a great student living apartment. Review from GoogleApr 2019: I’ve lived at madera for almost a year now. The rooms are very spacious and the apartment complex is very quiet. The pool is great and Kendra is always nice when I go into leasing office. Definitely a great student living apartment. Review from GoogleMar 2019: DONT LIVE HERE! They will charge you for anything and everything. My car was keyed, nothing was done. I'm sure the video surveillance was not looked at, but it sure got looked at when our other car was STOLEN and the POLICE made them look. Office wasn't sorry for not having the gate fixed though. It's just trashy here and they expect us to treat them with respect when we get no respect at all. Review from GoogleMar 2019: DO NOT UNDER ANY CIRCUMSTANCE LIVE HERE! This place is the worst!! They do not send emails, I was locked out my apartment for two days because they changed the locks and didn’t notify my roomate or myself. I have lived here since August and I still do not have a mailbox. I have already lost 2 packages from this apartment complex and had to purchase a different mailbox away from the apartment. Upon moving in we had ZERO of our appliance working including our washer and dryer and our microwave and It took them a MONTH to fix It . They constantly over charge electricity and tried to evict my roomate for not paying her rent when she had a receipt of payment. We have been as nice as possible to them and they stuff refuse to help us in anyway. Their desk line and emergency after house line does not work It will hang up upon calling.Mar 2019: My girlfriend lived here for a year and couldnt stand it more than that. The apartments never set up her mail box and told her to go to the post office to fix it herself. They had her switched to a new location when moving in and didnt have a bed for her until the day after. The worst of all on a friday in the school semester they changed her front door lock and she didnt have a key to get in. They did not email her about this changing and there main line, that's on the front page of Google and their only line, wasnt working. They didnt have a hotline for emergency calls and the front office didnt open until monday. This is a nightmare apartment complex.Dec 2018: The apartment itself is pretty standard for student housing in the area. It's a good location and great pricing which is why I renewed after a year of living there. This year however management has been awful at handling the new roommates they placed in the apartment. don't move in unless you are going to be with people you know you can live with because management won't help. My roommate and I begged to be moved in September. It's now December and the living situation has gotten worst and management hasn't even helped. Review from GoogleNov 2018: I’ve had nothing but a terrible experience with the staff. All they do is make promises about stuff they can’t keep. When I signed and referred a friend to sign Kendra told me I’d be getting a $300 gift card around September. This was also promised verbally by the property manger Rebecca and Angie. It’s November and I go to ask in person after months and months of calling and getting told to call back. They tell me they can’t do anything because it’s not in my lease and corporate won’t let them. CORPORATE YOU SUCK AND SO DOES YOUR STAFF! I was so excited to move in here after another nightmare complex and you guys are just the same. Maintenance is garbage! They have two guys for the entire complex. Windows and patio doesn’t even lock it’s so dangerous! And they won’t fix it! I feel bad because Rebecca is a sweet lady, but i Review from GoogleAug 2018: Staff sucks. Don’t get anything done. Just want your money. Choose wisely in apartment complexes. Review from GoogleJul 2018: TERRIBLE MANAGEMENT/ STAFF ! Had nothing but trouble this past year. Charge you for any and everything, anyone can call and say something about your apartment and they’ll charge you without asking questions, ridiculous!! Stay far away from these apartments!! Nothing but a stressful experience Review from GoogleMar 2018: They suckkkkk. Maintance is always extremely rude! They always make stupid irrelevant comments whenever they come to inspect the apartment. They are so judge mental about everything even though the apartment is always clean when they come. They’ll charge you for anything and everything. During Halloween we had carved pumpkins outside (and they were fresh, not moldy) and they gave us a note saying that if we didn’t remove our “litter†we would get fined. Our freezer was missing the little ice bin that it came with, we still had it and we knew where it was at, but we simply took it out because we wanted more space for our groceries.. AND they tried to charge us for that as well. There’s also not enough visitor parking outside for those who come at night time. Back to maintance, they do a horrible job fixing and replacing things. A new Review from GoogleMar 2018: Mangaer is hostile, and doesn't know how to keep a cool head when something goes awry. The repairmen do a half ass job and say theyll be back to finish the job, only to not return. The walkways and stair wells are horrible to look at and are completely unsanitary. Instead of charging for electricity per apartment unit, they charge the average of all the apartments. My apartment was empty for more than half the month of December, and I was still charged $120. My roommate moved out last month, but apparently I still use $100 of electricity per month. This doesnt even make sense as I am on campus all day, 5 days a week. I'd live somewhere else if I were you, they only want you here for your money. If not, get ready for random charges to your account. The pool is kind of nice though I guess. I will not be signing here again. Review from Google