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Hanover Landing


Grade: of 87 reviews

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Jul 2019: Front office is extremely rude and lazy. Cant get anything DO NOT MOVE HERE. They take advantage of poor ethnic families and threaten to call ICE on Hispanics if you complain BEWARE OF FRONT OFFICE. Review from Google
Mar 2019: Great Management! Ms. Terry.... "Batman and Robin"..awesome people always available to answer any questions and concerns. They go above and beyond with everything they do. Great place to live, awesome neighbors, close to everything. Thank Y'all and keep up the awesome work! Review from Google
Mar 2019: We've been here 2 weeks. The apartment we moved into had new carpets and painted walls, so far we havent seen any bug problem, and as soon as we notified management about a leaky faucet maintenance ordered and replaced the part in a very timely manner. For the price we are happy with the apartments. Review from Google
Feb 2019: Carlos in maintenance is extremely reliable and a great asset to this community.
Nov 2018: Great place to live .Staff is really nice and gets things fixed in a timely fashion.I highly recommend them, plus the price is very affordable. Vanessa is so helpful , kind and courteous.She makes sure everyone is happy and well taken care of with any issues you might have . The maintenance crew is also very helpful and goes above and beyond to get things done. Review from Google
Nov 2018: Vanessa, James, and Carlos are phenomenal. Intelligent, kind, and trustworthy. Any time there is an issue they respond immediately and go out of their way to make sure everything is taken care of. 👍👍 Review from Google
Oct 2018: You don't want to live here. Regardless of how cheap rent is, there is a reason it is cheap. It's horrible. The buildings aren't up to code all of the apartments are infested and exterminations do not work. The sewage gets backed up and floods outside of your door and seeps into your apartments. The ceilings and walls are paper thin. It's the worst move Review from Google
Sep 2018: Vanessa is the assistant manager she has helped me out above and beyond!!! Every need that I needed she done it the same day!! She is very prompt and when she says she’s gunna do something she does!!! She’s amazing! If anything deal with her!! Review from Google
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Aug 2018: Myself, my girlfriend, and my son moved in about a week ago, and I agree with the other reviews; Management here is better, by far, than any we've encountered in Wilmington before. Vanessa was super helpful all through the application process, and a few days ago, my tire blew on my car, and the maintenance crew not only helped my girlfriend try to remove it, they also filled it with nitrogen so she could get to the tire place without being towed. A+ service with a great attitude! We love it out here and havent found a single fault!! The application process was very quick, and we didnt need a cosigner either. We really appreciate all they've done for us already, and look forward to the rest of our 12mos here! Review from Google
Aug 2018: Just moved my boyfriend into these apartments a few days ago, Vanessa was more than helpful throughout the application process and move in. When there was a misunderstanding with his car getting towed she got up early on a Sunday morning and even offered to take him to get his car since it wasn’t supposed to be towed. Out of all the property managers I’ve met since moving to Wilmington Vanessa is by far the nicest. Review from Google
Jul 2018: Lived here 5 years now and has its ups and downs. Gone thru 4 administrations and on the fifth now all have done their bit to improve without having to spend too much. Roach infestation its under control for at least my apt. common areas have improve, greens the second admin. cut some trees and bushes and the maintenance of the grass areas has gone down. All in all its been a good expirience for me love the neighborhood have not heard complains from the people in the neighborhood. I'll give the fifth admin. a chance to see where they take us. Review from Google
May 2018: Hanover Landing is a cancer in the middle of an otherwise decent neighborhood. While the name and managers have changed several times over the years, the complex remains a scourge that exposes the rest of the neighborhood to crime and litter. Residents leave hypodermic needles and copious amounts of garbage on the street where they park. There was a shooting here a few years ago and the victim declined to cooperate with police. There was a manhunt stemming from a domestic violence incident at the complex. And, recently, a woman was stabbed to death at one of the apartments. While the rest of Devon Park improves, Hanover Landing (or whatever it will be called next month) continues to degrade. Many of us would love to see this place cleaned up, which seems highly unlikely at this point, or condemned, razed and replaced with something that woul Review from Google
Apr 2018: I feel like Hanover Landing does not care for all tenants the same. I've had sugar put in my gas tank, brake line cut multiple times, and tires stolen from car within the apartment complex. I've made these incidents aware to the police department and to the front office staff. The safety of my life and children is extremely important to me. I hoped Hanover Landing would have been more understanding of my situation, but it does not seem that way. Review from Google
Mar 2018: When I lived here we had a terrible roach infestation and they made it next to impossible to have visitors due to their parking policies. Now it has been 3 years since I moved out and I noticed my credit score went down drastically. When I called the credit agency to dispute the drop in my score, I was told that I had a bill from Hanover Landing that went to collections. In 3 years they never mailed me a bill or called me to tell me that I had a balance. I called them upon finding out, and they haven't returned my calls. I can only assume that the bill is for supposed damages that they're trying to charge for, but I wouldn't know since they're impossible to reach. I'm going to have to go there in person to address this issue. Stay away from this place. Review from Google
Feb 2018: Run the other way while you still can. Been here 9 months, had water bugs ever since. Windows have leaked EVERY hard rain, but they can't do anything about it "because the windows are just old". Roof leaks and terrible maintenance all around. My air filter wasnt even the correct size, they just crammed it in there. Our downstairs washer and dryer was not working or not even in the room for 4 of the months I've been here. New management when I moved in in May, now new management again in January....sounds like nobody wants responsibility of these s*** hole apartments. don't let them fool you to get you in like they did me...they'll tell you they are turning the place around when in fact the whole place is still littered with crackheads. Review from Google
Jun 2017: Dropped off some furniture today for someone who bought it from me off the Internet. This place is a rat hole. Dirty​ grounds and parking lot. Disgusting common areas. The residents werent friendly and were dressed like they were living in a poor third world country. Review from 6/2/17 on Google
Jan 2017: Living here has been quite horrible and we aren't very picky... but here are the reasons why we are so disappointed with the complex: -we have had cockroaches since we moved in. Apparently they live in the walls and when they treat the cockroaches, the cockroaches resort to the walls and come back in. They have been in our food, every room, and they are attracted to all of the electrical outlets and live in there. We are constantly running the vacuum. We talked with some of the neighbors and they all have had the same complaints. Many have moved out. -The new company who bought the complex (Hawthorn) hires a Hasmat team to come in and treat your cockroaches, but everything must be bagged up, taken out of drawers, etc. we went through the long process and had everything put away and the company never came. So we started to take things back out Review from Google
Jun 2016: My friends told me to stay away and I probably should have listened... Let me just set the stage. One time I parked my car in the parking lot; I opened my door to get out of the car, when I look down and find three or four syringes right on the ground. About three weeks later, I'm about to get out of my car when I find a used condom on the ground. First and most pressing matter- I hope you like living with roaches. Seriously, every single review that mentions the roaches is correct. At first I didn't notice a single one and for the first three or so months there wasn't really a pest problem. Now, I don't even know what to do with it other than just find a way to deal. Review from 6/16/16 on Apartment Ratings
Jun 2016: I'm trying to figure out the most creative and memorable way to discuss my experience in this amazing hellhole. Call it trying to make light of a very depressing situation, if you will. I suppose I could just list every bad thing that's happened. -I guess, in the beginning, it wasn't so bad, although I was concerned that we moved in and the heat didn't work at all. -Later, the AC would go on to smoke and almost catch fire. We found out that the wiring was so old that it was completely shot in some places. -A few weeks after we moved in, there was a shooting in the parking lot within sight of our windows. Review from 6/8/16 on Apartment Ratings
May 2016: Short and sweet...this place is a dump. Roaches everywhere-in the fridge, cabinets, bed, bath, and even more roaches after both spraying and bombing. The shared washer and dryer rarely work right. The plumbing is finicky at best, the appliances are quite old, and the floors without carpeting are atrocious. The noise drives you mad, and the drug dealing in the common area keeps you insecure. On top of all that, the place is run by ridiculous bureaucracy. Both the move-in and move-out paperwork are over the top and includes such niceties as warnings about lead paint. Review from 5/24/16 on Apartment Ratings
May 2016: Very frustrated with how much the apartment complex say they have "sprayed for cockroaches," yet I find them in my dishwasher and crawling on my counter just to scurry behind my oven. I am not someone who lives in filth and clean the apartment multiple times a week. I believe the walls of almost every building is infested with some type of bug, yet I was not told when I signed my lease. Every time I go to complain to the apartment complex asking if they can spray for cockroaches they say they just have. Then all week, I continue to see cockroaches. also, it looks like they just punched a whole in the cabinets to put the pluming in, which kind of describes how the roaches crawl in. Review from 5/19/16 on Apartment Ratings
May 2016: This is an old apartment complex so things are not perfect. The staff here is wonderful, the keep the complex very clean. Whenever I have had a problem they are here within 24 hours if not sooner to take care of it. This is a great place to live for the price Review from Google
Feb 2016: PLEASE DO NOT LIVE HERE!!! I lived here for only a month last year. After having mold grow all over my wall in the bedroom, roaches eating away the wall in my kitchen, electric problems, noisey neighbors worshiping buddha downstairs. It was crazy. The staff was okay. Nothing to shout praises about though. Kids in the streets all the time and a nasty laundry situation. Just please don't live here. $650 is to much to pay for such a trashy place. Review from 2/21/16 on Apartment Ratings
Nov 2015: I've lived here for a couple of months and I find it pretty comfortable. I looked at the other comments but haven't had any of the problems described. The complex has pest control that's nontoxic. It's a very diverse community with people, it seems, from all over the world, students, retired people, a good mix. Mostly working people and families with children. The apartment was upgraded when I moved in but the upgrading is still ongoing. It's an old complex and it's going to take the new management a while to get it up to par. Meanwhile, if you have any problems you just go on the website and email for assistance, and the problem is usually fixed the same day. I have to say I have lived in one of the newer "luxury" complexes and aside from larger common areas the "luxury" wasn't worth the extra money. Review from Google
Sep 2015: Only one Staff member is nice to us. The rest have always been rude. There was a hole in our carpet when we moved in. We spoke with the manager and she pretty much brushed us aside, it has been 2 months and it has not been fixed. They are always unapologetic. Our oven was arching and blowing a fuse and after they "fixed it" twice, they finally replaced it. The laundry room is gross and smells. The dryer broke and it took them over a week to fix it. Also the sewage system constantly backs up causing apartments and walk ways to flood with waste and water. Our toilet clogs just about every time we flush it. Review from 9/06/15 on Apartment Ratings

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