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Encino Pointe


Grade: of 32 reviews 👍Highly Rated

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Oct 2019: Great location. Really nice apartments. My friend is lucky to live there. Worth moving for. Review from Google
Oct 2019: Lived here for a little over a year, and would’ve stayed if my job stayed in this area. Kevin and the rest of the staff are always on top of there stuff. Super friendly, they make you feel like you’re part of there family. Great price for a great place. Would definitely recommend living here. Review from Google
Jul 2019: Lived there for a little over 2 years. Kevin was always very helpful. When we were working on buying a house he informed us of what needed to be done to avoid relet fee. Review from Google
Jul 2019: Well, first of all I live there. It is really nice. Everyone has their own rooms. Sometimes our A/C gets messed up. But its okay. Review from Google
Jul 2019: I have lived here for two years! The maintenance staff are friendly and on top of it. Sometimes it will take a week to fill an request, but that is common. Parking is great on some days. Personally, feel like there should be guest parking. The management is great (it did change quite often) and anytime I need something fixed/any issue they are quick to respond. It is quiet site, great size rooms and very convenient to stores. Thank you. Review from Google
Jul 2019: I have lived here for about 5 months and I love it the staff is friendly its quiet for the most part and anytime I need something fixed they are on top of it David is one of the maintenance men and he is really good about getting the job done and making sure it's done right I love my apartment Review from Google
Jun 2019: I love my apartment. The management is great and anytime I need something fixed they are quick to fix it. The maintenance staff are friendly and on top of it Thank you. Ms. Erlanson. Review from Google
Jun 2019: I love my apartment. The management is great and anytime I need something fixed they are quick to fix it. The maintenance staff are friendly and on top of it Thank you. Ms. Erlanson. Review from Google
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Jun 2019: We are looking to move here but the reviews have me scared. Is it as bad as the reviews? Review from Google
Jun 2019: We are looking to move here but the reviews have me scared. Is it as bad as the reviews? Review from Google
May 2019: I have resided here for five years with so many issues, although I love the quiet community. I have had no hot water for a little over a month now. I reported this when I paid rent 7/2/17. I went into the office again to report this since nothing had been done as of 7/8/17. Called back on 7/18/17 asking for an update and was told the part would be in Friday and fixed. I've been trying to call today for an update 7/24/17 and no one is answering the phone. I have a two year old who cries that the water is cold. This is unacceptable as it is a maintenance emergency and should be handled within three days. No one should have to take cold showers or have to heat their water in order to take a shower. Maybe someone will see this and call me back for results. #1422 Updated: Water heater was fixed within 24 hours of this post. 7/25/17 Review from Google
Apr 2019: My general experience about this apartment is good. However, I noticed that the most common comments about the apart I think the management should address is the area of customer satisfaction and response to tenants' needs. Before I decided to rewrite my comment here, I have experienced and confirmed this poor attitude to renters' needs. When we moved-in in 2017, our refrigerator has some serious maggots in it and it was stinking badly. I decided to clean it myself as I did not want to lodge complaints at the begining. We noticed that unhatched eggs keep dropping from where we couldn't figure out. We decided to notify the front office but not a finger was raised to the issue. Similarly, we noticed that our carpret was folding due to the clip/pin they used to hold them falling off. I notified the office twice and I spoke with the manager himself but rather the matter was overlooked and never was it responded too Review from Google
Apr 2019: Its was okay here. I only did a viewing but the rooms were so small Review from Google
Oct 2018: Been here for almost two years and I don’t have a single complaint. Management is great and the neighbors are friendly. When we do say goodbye to this place it will be a sad one. Review from Google
Oct 2018: The actual complex is beautiful and spacious and fairly new. The amenities are useful but the Office staff is constantly changing and has horrible customer service. I had an accidental flood and since then I have been ignored and disrespected. I had to call over and over again to get details on payment for the carpet after my flood and was told for about 3 weeks straight that the manager would call me back and ended up having to pop up at the office randomly. During which i was accused of having people who werent on the lease living with me since I have company often and that I make the complex look "trashy" (by the manager). You would think they would work with you when youre trying to pay them for something you did. Theres still a huge hole in my bedroom wall from the sprinkler having to be shut off and another under my balcony door that has Review from Google
Oct 2018: We had some issues with the AC and the carpet. We talked to he manager and he sent someone to fix the AC and to clean the carpet in the living room. He is very approachable and is always willing to help tenants. Staff are also approachable and can answer most of your questions, so we are grateful for their help! Review from Google
Sep 2018: I have lived here three years and the AC filter has never been changed. Now the AC doesn't work. This is something the administration should really pay attention to. Neglecting these issues are causes of fires, etc. Also, there have been times when I've asked the staff to send someone to fix other things in the apartment and sometimes no one comes. We pay so much in rent and at least deserve better customer service and good maintenance to the apartment. Review from Google
Jun 2018: Large pet friendly apartments that were fantastic.....5 years ago. I have complained about my stove that has caught fire and quit working multiple times between October and June and had to wait 9 months without a properly working stove. My water reaches 200 degrees and burned my son, I’ve complained and nothing happened. I did have issues with my master bath that did get fixed but literally nothing else. They ARE open on Sunday's as their office hours clearly state but they keep the closed sign up and refuse to answer unless you relentlessly bang on the door. Which can be frustrating when you are trying to pay rent and the drop box is sealed shut. There are always police here and there was gunfire a few weeks ago. Cars are ALWAYS broken into, cars drive by with thumping music that I can hear over the train. On the 3rd floor I can hear t Review from Google
May 2018: This is an ok place to live. The things I dislike about it would mainly refer to apartment living in general not the actual place. When things are broken they get maintenance here fairly quickly to fix. They take decent care of the facilities. I do believe the pool could be kept cleaner, partially maintenance's fault partially residents. They have quite a few people that use the pool that trash it. Review from Google
Mar 2018: I love my new place,(THIS IS HOME).2pools,gated community, fitness room, everything U could ask for in one place. Review from Google
Mar 2018: Apts are large and well layed out. But having neighbors that are jumpers , stompers and play loud music is the bad part. Have been having issues with neighbors since I moved in . Manager and regional manager do nothing. They would rather have unhappy tenants so they move instead of trying to find a solution where everyone can live here. You can't even have guests over because you can't enjoy a meal, movie or a game of cards. Only resolve is court. And no one wants that but 6 months of nonstop noise is alittle to much and still have 6 months to go. Review from Google
Jan 2018: My daughter lives here and although I "heard" about issues like, roach problems I must confess this place is great. Rooms are a good size and the apartment was clean when she moved in and has been bug free. Review from Google
Oct 2017: Office workers & no night-drop box is lame but the maintenance guys and the kids after school program teacher I give 10 stars. Seems these are the ones who truly go out of their way to make sure residents are happy with any problems they have. Allot of potential here... Review from Google
Oct 2017: 2013-2016. Was great then in 2016 alot of issues with water leaking all over by pool area leading to office for months. Staff management was rude. Then there is a collection on my credit report stating I owe 220.00. I was never late on rent. I called and they stated that I owed back water payment. All that was included on rent. So how do I owe back water payment? Water leak = everyone pays extra... Wow. Review from Google
Sep 2017: Pretty good place. Roach problem is annoying, even after spraying still manage to see small roaches. Pretty quiet, no annoying neighbors. However in front of building 14 there is a white pickup that had been there for months on 3 flats and the complex won't move it. It's in a prime spot. Why? Review from Google

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