Progress...
If on mobile phone, make sure you are connected to wifi and not using cellular data. Thanks.
Results...
Is your current internet location at The Heights?
Data on Record for The Heights
Download: 1.08 Mbps Upload: 2.31 Mbps Latency: 26 ms Jitter: 630 ms
Latency is the delay or lag. Jitter is the variance. Netflix HD is 5 Mbps, Ultra HD is 25 Mbps. Most online gaming recommend 6 Mbps and less than 50 ms delay.