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Sep 2019: I absolutely love it here! Madison was incredibly helpful with my entire move-in process! Definitely resigning my lease! Review from Google
Aug 2019: I've been living at the residence for about 3 weeks now and things started off really rocky. Our apartment had a terrible pest problem from our move in date and the leasing office staff was not helpful in getting the issue fixed. It took multiple calls and reaching out to management before our issue was finally handled by the manager named Madison. Hopefully everything else will be fine moving forward! Review from GoogleJul 2019: I have lived there for two years. Never had an issue, until recently. There is an older gentleman that states he is pool security. He does not wear a uniform and has nothing to prove that he works for the site. My first interaction with him makes me fear to send my teenagers to the pool. He makes me feel for the safety of my children and what he might do. He makes up his own rules. Review from Google
Jul 2019: I have lived there for two years. Never had an issue, until recently. There is an older gentleman that states he is pool security. He does not wear a uniform and has nothing to prove that he works for the site. My first interaction with him makes me fear to send my teenagers to the pool. He makes me feel for the safety of my children and what he might do. He makes up his own rules. Review from Google
Jul 2019: Poor service during the time we lived there AND the time after we moved out!
1)maintenance requests usually takes weeks! We had to stop by leasing offices multiple times to get our apt fixed.
2) bad management on online portal. After we moved out, I was told I had to pay a water bill for the last 2 month, which is fine. However, without showing the balance on the online portal, staff asked me to just pay the amount he told me thru online portal. WTF! do you ever ask your customer to pay without showing the price tag or a receipt?!?!
3) it’s 2019! An so-called luxury apt still ask their residents to pay through money-gram for certain activities! Lol!! Review from GoogleJul 2019: Poor service during the time we lived there AND the time after we moved out!
1)maintenance requests usually takes weeks! We had to stop by leasing offices multiple times to get our apt fixed.
2) bad management on online portal. After we moved out, I was told I had to pay a water bill for the last 2 month, which is fine. However, without showing the balance on the online portal, staff asked me to just pay the amount he told me thru online portal. WTF! do you ever ask your customer to pay without showing the price tag or a receipt?!?!
3) it’s 2019! An so-called luxury apt still ask their residents to pay through money-gram for certain activities! Lol!! Review from GoogleJul 2019: don't live here. It's overpriced and it's like pulling teeth to get them to fix something in your apartment. The management changes constantly, so even if I had something positive to say about current management, it'll probably change in a few months. And they have the gall to put a sign out front that says "luxury apartments" Review from Google
Jul 2019: don't live here. It's overpriced and it's like pulling teeth to get them to fix something in your apartment. The management changes constantly, so even if I had something positive to say about current management, it'll probably change in a few months. And they have the gall to put a sign out front that says "luxury apartments" Review from GoogleHottest Gossip about Muhammadu Buharis Health this way: https://www.livesomewhere.com/nc-a-and-t/write-a-blog-article?pb_yb=1413 Buharis Health: The Latest this way: https://www.livesomewhere.com/nc-a-and-t/write-a-blog-article?pb_yb=1413...read more
Where are water, TPs, and sanitizers? Please help others. Hi everyone, https://www.livesomewhere.com/communities/uploadedpbi/fl/2013-jul-21/cr10/pb20/sec421/21587njpg To help minimize people driving to stores and it already sold out, if you or someon...read more
Jun 2019: I have lived in many different apartment complexes and Highland Lake is by far the best. Easy move in process and positive leasing office environment, which has always been a struggle in other locations for me. Ask for Madison she was very thoughtful and informative. Review from GoogleJun 2019: I have lived in many different apartment complexes and Highland Lake is by far the best. Easy move in process and positive leasing office environment, which has always been a struggle in other locations for me. Ask for Madison she was very thoughtful and informative. Review from GoogleJun 2019: I wish I could leave more stars than a 5 star review because the property and customer service was exceptional. First and foremost don’t be alarmed at this property’s rating. I’ve witnessed the brats this leasing office has to deal with, predominantly privileged Emory students who haven’t the slightest idea about adult life. I was given a tour and the property and units were well maintained and cleaned. As for the staff, Jessica has superb and genuine customer service. She was reliable, knowledgeable and did her absolute best to accommodate my needs. I truly appreciate Jessica’s service. She deserves a company reward! They’re lucky to have her! Review from Google
Jun 2019: I wish I could leave more stars than a 5 star review because the property and customer service was exceptional. First and foremost don’t be alarmed at this property’s rating. I’ve witnessed the brats this leasing office has to deal with, predominantly privileged Emory students who haven’t the slightest idea about adult life. I was given a tour and the property and units were well maintained and cleaned. As for the staff, Jessica has superb and genuine customer service. She was reliable, knowledgeable and did her absolute best to accommodate my needs. I truly appreciate Jessica’s service. She deserves a company reward! They’re lucky to have her! Review from GoogleJun 2019: I’ve been living at Highland Lake since January and overall the apartment community is good. However, the recent change in management has been an effing nightmare!!! They never answer and they are extremely rude. I’ve had an on going issues that they’ve neglected to correct so each month I have to pay extra money to get a money order. Not only are they rude over the phone but they’re rude in person as well. I went to turn in my money orders, she said how can I help you, after she walked past me earlier. I told her just needed to pay rent and she literally took the money orders and walked tf off !!! She walked off so fast I almost forgot to put in my maintenance request!!
It’s never that serious to be rude to people. I think if my skin tone was 25 shades lighter, like white for example, I would have received exceptional treatment. But, when you are African American, they don’t feel the need to provide customer service because you don’t matter Review from GoogleJun 2019: I’ve been living at Highland Lake since January and overall the apartment community is good. However, the recent change in management has been an effing nightmare!!! They never answer and they are extremely rude. I’ve had an on going issues that they’ve neglected to correct so each month I have to pay extra money to get a money order. Not only are they rude over the phone but they’re rude in person as well. I went to turn in my money orders, she said how can I help you, after she walked past me earlier. I told her just needed to pay rent and she literally took the money orders and walked tf off !!! She walked off so fast I almost forgot to put in my maintenance request!!
It’s never that serious to be rude to people. I think if my skin tone was 25 shades lighter, like white for example, I would have received exceptional treatment. But, when you are African American, they don’t feel the need to provide customer service because you don’t matter Review from Google
May 2019: There has been multiple ownership changes over my lease. The newest (Lincoln) has been extremely frustrating. They do not accommodate previous services provided under past ownership. Its been extraordinary frustrating interacting with this new management. I implore you to find a cheaper, nicer apartment complex with different management.
The management is extremely rude and very quick to blame you for problems they cause. They're lack of accountability is astonishing. PLEASE DONT RENT HERE!!!! Review from GoogleMay 2019: There has been multiple ownership changes over my lease. The newest (Lincoln) has been extremely frustrating. They do not accommodate previous services provided under past ownership. Its been extraordinary frustrating interacting with this new management. I implore you to find a cheaper, nicer apartment complex with different management.
The management is extremely rude and very quick to blame you for problems they cause. They're lack of accountability is astonishing. PLEASE DONT RENT HERE!!!! Review from GoogleMay 2019: If I could give 0 stars I would. Do not live here. Management is either completely inept or unwilling to accommodate to their tenants. I spent $70 on a parking pass that stopped working at periodic intervals, the code to call and let my guests in didn't work and eventually my roommates did not either. Management did not help fix the problem or even care that thing were broken. They made it seem like tenants fault even though it was their own fault everything is broken. You'd be better off throwing away your money than ever spending a cent at this dump of an apartment complex. Review from GoogleMay 2019: If I could give 0 stars I would. Do not live here. Management is either completely inept or unwilling to accommodate to their tenants. I spent $70 on a parking pass that stopped working at periodic intervals, the code to call and let my guests in didn't work and eventually my roommates did not either. Management did not help fix the problem or even care that thing were broken. They made it seem like tenants fault even though it was their own fault everything is broken. You'd be better off throwing away your money than ever spending a cent at this dump of an apartment complex. Review from GoogleApr 2019: Wow! I am highly dissatisfied with Lincoln Management. why would they put a whole new staff here and our electronic payments do not work and we have to keep calling the office because no one ever answers. London was the only nice person they had here and now the staff seems to be flustered anytime they cant answer simple questions. I recommend ALL EMORY STUDENTS TO NOT COME HERE ! the leasing agents are very mean and never have answers. will not be renewing. Review from GoogleJan 2019: I have moved in here almost one month. Everything is good so far. Thank you so much for the management at Highland Lake, especially London. Review from Google
Jan 2019: My roommate and I just moved in for the new year, and London in the leasing office has been our guardian angel. She consistently goes out of her way to go above and beyond for us, to make sure we're taken care of and make us feel comfortable and welcome. Great neighborhood, amazing staff. Thank you, London!! Review from GoogleJan 2019: I must renew my review for the new management at Highland Lake. 4 months ago, I have many issues need to solve and fix, but for the before management, I waited long ---long time !! Until they come here and replace the old group! The new management repaired or replaced new machines for my home. Now, if I have any question and report to the lease office, they can quickly fix it in next day or even the same day! I must especially thank London, for some issues I always cannot describe using speaking English, so I always email to her, she always replies to me in time and fix all issues for my home! Thank you very much, London!
""I have been moved in here for three months.I started to report that my home some machine( including the light switch, dishwasher, washing machine, sink, and stove) need to repair from the day I moved in. The most serious Review from GoogleNov 2018: I lived at Highland Lake from November 2016 to June 2018. During this time, the entire staff changed twice. Some of the staff members were capable, most were disinterested and incompetent. If the office hours are 9-5 on a given day, the office was empty before 9:15 and after 4:45. Phones were rarely answered during office hours.
The “security†gate at the front was almost always stuck open. The gym has just been refurbished is actually pretty good. The pool areas are excellent in the summer. The quality of the appliances in the kitchen/laundry is very good, and the staff are quite fair regarding inspections upon move out.
The worst things: Our apartment flooded three times during our stay; completely flooded, as in an inch or more of water throughout. This is a very common occurrence at highland Lake, as the buildings are aging and they†Review from GoogleOct 2018: I love the new management at Highland Lake. The staff is amazing and they have helped me with everything that I needed since I arrived in Atlanta. They are friendly, kind, caring and, above all, the apartments are wonderful. If you want a nice apartment with amazing staff, in a nice neighbourhood, do not hesitate to contact Highland Lake. And they do short-term lease for international students :-) Review from GoogleOct 2018: The new management are great! I just wanted to put this review out there to let people know that the management has changed over the past few months and is SO much better than before. Reviews from before September 2018 are probably true, there were problems with packages, the gates were open more often than they were closed, you couldn't get any maintenance done, and your calls to the office would be sent to the void of the answering machine even if people were sitting in the office. It has taken about two months for the new management to get everything sorted out but they have been making consistent improvements and everything now seems to be running smoothly. There is now an efficient and secure package system, the gates are almost always closed, and my maintenance issues which had been waiting for over 2 months have been taken care of. A b Review from Google