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Pinewood Apartments


Grade: of 32 reviews 👍Highly Rated

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Jul 2019: This place sucks! No matter how many times I clean my place up, bugs everywhere, from the time I go to bed and the time I wake up. So far living here has not been the best experience. I'm glad to be moving out pretty soon. Review from Google
Jul 2019: This place sucks! No matter how many times I clean my place up, bugs everywhere, from the time I go to bed and the time I wake up. So far living here has not been the best experience. I'm glad to be moving out pretty soon. Review from Google
Jun 2019: Pinewoods maintenance team is AMAZING!! They are very fast with responses and very professional. They have always gotten back to my messages within 5 minutes and had the problem fixed in adequate time!!! I would call and recommend them to anyone! Review from Google
May 2019: Two months here and have had one problem with a backed up sewer that was abated in an hour and corrected in three hours. Service has been excellent. Unaware of any drug dealers. Tenants are diverse by age, race and gender, and most seem to be considerate of others. Update 01-20-2016: Still give five stars. This place suits me perfectly. Review from Google
May 2019: Be very careful and read the fine print before moving in. This place is know around town for screwing people over and taking them to collections because they didn't read the fine print or couldn't stand the conditions anymore. We had bugs, water damage, and a wiring problem that zapped you around the apartment. We thought we filled out the right paper work I guess not. Just be safe it's not worth it. Review from Google
Jan 2019: Horrible place & hateful management. My daughter has been living here since August. With Hurricane Florence they had water damage. Pinewoods solution was to remove the ceilings and insulation over the bedrooms and bathroom. It has now been 3+ months, sleeping in sleeping bags, colds due to mold & fungus, no sleep due to hearing neighbors with nothing in-between as they have no ceilings either. It's Winter with no ceilings, no insulation and sky high electric bills! Review from Google
Dec 2018: Repairs are still going on from the damage during Hurricane Florence !! They are doing a pretty good job but the company doing it took a month off for the Holidays and I have friends living without carpet or sheet rocked walls !! They need to put a high priority on those tenants !! I was blessed to have very little damage and rode the hurricane out here at home !! There is new management which certainly should help out as the last property manager was never out on the property and made you make appointments to see her ? She would stay behind a shut door in her office when she was here !! People with dogs need to be held accountable for cleaning up behind their dogs and not allow them to urinate just outside someone's front door !! Some people have no class at all !! I asked them to address this but was told that " it was a fine line as it coul Review from Google
Oct 2018: I’ve been here almost 2 years and have had no major concerns. Staff has always been cordial and efficient. Whenever I do need a maintenance person the arrival time is quick and they are very polite and get the job done quickly. Office staff is great and really show concern. Scott is a total joy!! Review from Google
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Oct 2018: My fiancé tried to go get the money back that was stolen from us at the office but the manager refused to help. Whitney is a liar and will not help out for anything. don't believe the previous comment of nice words because it's anything but the truth. They will walk into your apartment without even knocking and say they have a right to do that. It doesn't matter if you're sleeping, showering, or changing they will walk in unannounced whenever they want. Everytime you're not home you have to lock up all your things and animals for fear of them coming in. And you're not allowed to change your locks because they will force you to give them the key. We've been told by two lawyers that this isn't legal but they say that it's state law, which is it? We asked to be put on a do not enter list and they told us we were, then told that we had to sign s Review from Google
Oct 2018: don't live in pinewood. As other reviews have stated this is probably one of the worst apartment complexes to live in. The staff are incompetent and never follow through on work orders unless threatened with calling corporate. My neighbors had terrible mold that caused them to he violently ill. The contractors they hire are shady and steal from you. Money was stolen from me and they refuse to help me out. Scott does not follow through on work orders and management will never admit being wrong. Spend the extra money on a place much nicer. They include no utilies and expect higher rent. They do not let you even change your locks! I will look for another appartment. Review from Google
Jul 2018: Whitney and her staff have been great to work with! They truly care about their residents and strive to improve the property. Review from Google
Jul 2018: Very good as things have been much more focused on the buildings and now the landscaping is starting to understand they need to deliver quality work out here !! Thanks and God bless !!Things are getting better month by month !! Review from Google
Jun 2018: I do not live here yet, but I wanted to write a review about my experience with Pinewood Apartments so far. We have been working with Scott, the Assistant Property Manager, for the past couple of months. From the moment we met with Scott for a tour, he has been great and welcoming! It wasn't long into the tour that we knew this would be the place for us because we loved what we saw and within a few minutes, Scott made us feel at home- like we were chatting with a friend. He has been fantastic with replying promptly, answering all of my questions in full, and providing additional information! We currently live in Raleigh and are relocating to Wilmington, so we have mostly been communicating through email and phone. We are set to move in within the next week! Review from Google
Jun 2018: Excellent maintenance response within 2 hours of my air conditioning going out they were here to fix it!!! Review from Google
Apr 2018: This place is HORRIBLE! DONT MOVE HERE! We can’t wait to get out! Review from Google
Nov 2017: Living is great, The office workers are very friendly. No complaints from here! Review from Google
Aug 2017: Things have definitely been changing around here!! Way to slow to change for my taste, though. The water builds up in the parking lots, which sucks a lot (I know your fixing it), but the riff raff here have been going away a bit at a time so I wanted to say thanks!! Its actually becoming a nice place to live again!! Review from Google
Jun 2017: I have live here for several years. I know a lot of people post that they don't care for the people in the office, but they have never been an issue for me. Scott is hilarious and I thoroughly enjoy our interactions. I haven't had the pleasure of getting to know Ms. Whitney nearly as well, but she seems sweet enough and I have been able to share a laugh or two with her as well. The new maintenance guy is pretty cool, and while I've only had one repair since he started he did a good job and was friendly. The issues I have had is with the units themselves. There are lots of issues with leaks, and whenever there's a problem in one unit they have to shut off water for the whole complex. I will say that while I was expecting (and ready to throw a tantrum about) being without water overnight with the most recent issue, they obviously stayed and work Review from Google
Jun 2017: I've been here for a year now and everything is changing up. I go to the office with something that needs to be fixed, but they never come to fix it. I've tried having them fix things in my apartment that are necessary and have had my sink almost overflow on me from waiting for them to fix it. They never came!! I even went to them several times over a 3 month period each of the times, they would tell me someone will be out, but they never come. I'm to the point where I'm now fixing the things myself. Review from 6/4/17 on Google
Apr 2017: I wish i can give negative 5 ratings, I lived here for almost a year and it felt like a nightmare. First they give me an apartment with fleece all over and i had to rent a hotel to stay for couple of days and then pay to wash all clothes in the house. Second week, there is a water leak and i had to stay out for another week until they fix that. Management only cares about your money and not the service. my neighbors moved out 6 months after i moved it as no body wants to live here. Do yourselves a favor, pay little more if needed but at least you will be happy and healthy Review from 4/6/17 on Google
Mar 2017: I've lived here for six years, and until recently I've had zero complaints. At the moment I've got noisy and inconsiderate neighbors on both sides of me, and my requests for them to change their behavior have led to no changes; nor have my complaints to the office been addressed. I'm sincerely considering moving when my lease is up. Review from 3/24/17 on Google
Nov 2016: ----- is very nice and friendly when your a prospective renter, after you're a renter he's the worst. He lies constantly, doesn't answer the calls, doesn't return messages. He treats customers terrible then tells other employees that's how the customer treats him. Very unprofessional, very rude. It's a great location, good price. Main maintenance guy lies (----). Bad bug issue, maintenance requests take months, literally months to fix. New manager, hopefully will get things done and get rid of -----. Review from 11/11/16 on Apartment Ratings
Sep 2016: So this place is ridiculous DO NOT DO IT! I love in and within 1 month I had no air to ceiling leaking from air issue to air line freezing causing mold which for me is deadly. I got sick and they said they repaired it but can't provide documentation from a mold removal company showing no mold in the apartment. They offered to give me another one but I have to pay for moving my stuff even though I just did that. Then she gives me the key to the new place so I can move some stuff in yesterday an just sign a new lease today. Well I go in there at night last night and the new place is infested with roaches kitchen bathroom the bedroom. I'm so fed up. They can't do anything right. don't move here. Review from 9/10/16 on Apartment Ratings
Sep 2016: Good rental rates but when it rains BEWARE BC THE ENTIRE PARKING LOT IS COVERED IN DEEP RAIN and it RUINS your shoes! No drains! Review from 9/2/16 on Apartment Ratings
May 2016: It's hard to beat. Rent is fair, layout is solid, and they are quick to fix things. I have been happy with my experience so far. I wish we had better lighting at night. There haven't been any issues, but there are some dark spots int he parking lot that I try to avoid. Review from 5/16/16 on Apartment Ratings

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