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Aug 2019: It’s pretty good. It has a nice pool, the staff here are really nice and willing to help you. It’s a good mix of age groups. Not just college kids but people 40+ too. Maintenance could be better though. Review from Google
Aug 2019: Lived here for a year and wanted to leave the moment i moved in. Had some issues with my toilet since i moved in now a year later after multiple complaints still not fixed. Had to trim our own bushes to get to my front door. Multiple issues with apartment office didn’t seem to care because they are still not fixed. Way over priced for what you get. I recommend spending a little extra at a different apartment complex. Review from Google
Aug 2019: My sister and friend lived in this apartment complex and I visited them several times while they lived here. The pool was closed for 9 months of her 10 month lease for “repairs†so we were never able to go swimming once at the complex. The hurricane caused damages to the apartment back in September 2018, and these damages were not addressed at all until the end of MARCH 2019. All they did was spray mold killer on the large patch of mold in my sister’s bathroom. This was a temporary fix as the mold grew back. By the time they even addressed the mold, my sister had been sleeping on the couch in the living room for months because the mold made her sick. She had to get an inhaler from a doctor because of it. When I visited we had to share the couch because her part of the apartment was unusable. One time during my visit the A/C broke and pumped heat into the apartment in the summer time Review from Google
Aug 2019: I highly suggest you DO NOT LIVE HERE. Here’s why:
FIRST, they THREATENED TO SUE ME FOR DEFAMATION AND SLANDER IF I DID NOT REMOVE EVERY NEGATIVE REVIEW I AND ANY OF MY GUESTS HAD WRITTEN. THEN THEY ATTEMPTED TO BRIBE ME BY CLAIMING THAT THEY WOULD SEND ME $200 FOR REMOVING THESE REVIEWS. To avoid being further harassed by them, I removed the review written by myself and asked anyone that had visited my apartment and left a negative review to do the same. I never received the $200 of their bribery. So to avoid any issues this time, I directly state here that everything you have read and will read is 100% true, and not written in an attempt to “defame†or “harm†Cypress Pointe, but to reveal the truth about the living conditions of this apartment complex and my experiences here so that people can make an informed decision about where to live.
A list of every problem I had at this apartment:
1 Review from Google
Jun 2019: I lived here for 2 years. And I loved it! For 750 sq feet, the price was excellent. I never had any electrical issues and the AC was never out. My friends wanted to move here every time they visited. The pool was readily available and kept clean. The fitness center is decent and 24 hours. Review from GoogleJun 2019: I lived here for 2 years. And I loved it! For 750 sq feet, the price was excellent. I never had any electrical issues and the AC was never out. My friends wanted to move here every time they visited. The pool was readily available and kept clean. The fitness center is decent and 24 hours. Review from Google
Jun 2019: The staff is friendly, but this is probably the worst place I have ever lived. There is no community dog park and sand spur plants everywhere. They constantly get stuck in my dog's paws and in my feet when I wear sandals. I went to talk to management about it and they said they were aware but were waiting on landscaping bids to do anything. Meanwhile they just added new amenities to the pool. I would rather have a safe place to walk my dog than a wooden gazebo next to the pool. There is constantly dog poop everywhere, so watch your step. For the residents that do clean up after their dog, the dog waste stations are constantly overflowing and rarely emptied out. They constantly run out of bags at these stations as well.
The thing that makes me the most mad, is that they left current residents new "special" renewal rates with balloons on our doors a while back. But the renewal rate was 37% MORE than we currently pay!! We went to the front office to talk about this increase and they said they were raising it to market rate Review from Google
Jun 2019: The staff is friendly, but this is probably the worst place I have ever lived. There is no community dog park and sand spur plants everywhere. They constantly get stuck in my dog's paws and in my feet when I wear sandals. I went to talk to management about it and they said they were aware but were waiting on landscaping bids to do anything. Meanwhile they just added new amenities to the pool. I would rather have a safe place to walk my dog than a wooden gazebo next to the pool. There is constantly dog poop everywhere, so watch your step. For the residents that do clean up after their dog, the dog waste stations are constantly overflowing and rarely emptied out. They constantly run out of bags at these stations as well.
The thing that makes me the most mad, is that they left current residents new "special" renewal rates with balloons on our doors a while back. But the renewal rate was 37% MORE than we currently pay!! We went to the front office to talk about this increase and they said they were raising it to market rate Review from GoogleHottest Gossip about Muhammadu Buharis Health this way: https://www.livesomewhere.com/nc-a-and-t/write-a-blog-article?pb_yb=1413 Buharis Health: The Latest this way: https://www.livesomewhere.com/nc-a-and-t/write-a-blog-article?pb_yb=1413...read more
Where are water, TPs, and sanitizers? Please help others. Hi everyone, https://www.livesomewhere.com/communities/uploadedpbi/fl/2013-jul-21/cr10/pb20/sec421/21587njpg To help minimize people driving to stores and it already sold out, if you or someon...read more
May 2019: My major problem is that things break and are not fixed in a timely manner. I have lived here for 8 months and at one point had no hot water in my shower for over two weeks. The office never returned my multiple calls and requests for it to be fixed. Several weeks later it started working again so I assumed they came to fix it. Now I am dealing with a broken dishwasher with moldy water backed up through the drain. The request was put in 14 days ago and it has since gotten worse. Someone finally answered my call to the office and I was told.... that it probably won’t be fixed before I move out and there’s nothing they can do to try to get it fixed sooner. Very frustrating as I am moving out soon and need to clean things in order to pack them. 14 days and they haven’t even acknowledged the problem. The living space is nice but their inability to maintain the properties is a very huge annoyance. Expect to have thing break and to just have to deal with it for weeks. Review from Google
May 2019: My major problem is that things break and are not fixed in a timely manner. I have lived here for 8 months and at one point had no hot water in my shower for over two weeks. The office never returned my multiple calls and requests for it to be fixed. Several weeks later it started working again so I assumed they came to fix it. Now I am dealing with a broken dishwasher with moldy water backed up through the drain. The request was put in 14 days ago and it has since gotten worse. Someone finally answered my call to the office and I was told.... that it probably won’t be fixed before I move out and there’s nothing they can do to try to get it fixed sooner. Very frustrating as I am moving out soon and need to clean things in order to pack them. 14 days and they haven’t even acknowledged the problem. The living space is nice but their inability to maintain the properties is a very huge annoyance. Expect to have thing break and to just have to deal with it for weeks. Review from GoogleApr 2019: DO NOT EXPECT TO RECEIVE YOUR DEPOSIT BACK. I would like to know if anyone else who has moved out recently has also experienced this issue as well. I paid my rent every month, never complained and followed all the rules of the complex. Upon moving out I was given a cleaning list which included patching holes and repainting. If you are familiar with North Carolina tenant laws and normal wear and tear this is not required from a tenant and definitely doesn’t justify keeping a deposit. Also, the lease itself states that upon moving out you follow “cleaning instructionsâ€, not “repairâ€. My roommate and I followed all the cleaning instructions EXCEPT this one. We scrubbed the bathrooms, oven, microwave, refrigerator, floors, and removed everything we had brought into the apartment. After a month I inquired about my deposit and was told I would not be receiving one because we didn’t patch the nail holes Review from GoogleApr 2019: DO NOT EXPECT TO RECEIVE YOUR DEPOSIT BACK. I would like to know if anyone else who has moved out recently has also experienced this issue as well. I paid my rent every month, never complained and followed all the rules of the complex. Upon moving out I was given a cleaning list which included patching holes and repainting. If you are familiar with North Carolina tenant laws and normal wear and tear this is not required from a tenant and definitely doesn’t justify keeping a deposit. Also, the lease itself states that upon moving out you follow “cleaning instructionsâ€, not “repairâ€. My roommate and I followed all the cleaning instructions EXCEPT this one. We scrubbed the bathrooms, oven, microwave, refrigerator, floors, and removed everything we had brought into the apartment. After a month I inquired about my deposit and was told I would not be receiving one because we didn’t patch the nail holes Review from GoogleApr 2019: Lived here about two years now and about to move. Management can be very slow to move on things, especially appliance repair. Even had a window fall in on me and they outright refused to do anything about it because "the hardware was too old". I probably could have sued for that. They also slack on trimming the bushes in front of the building which often overhang the walkways and contain bees. At the end of the day, pretty disappointed. Worth noting that the email correspondence is very...odd. Usually contains spelling and grammar issues and just doesn't have a very professional tone. I personally wouldn't recommend anyone move here unless you're looking for cheaper rent, want to be close to the University, and have a high tolerance for this kind of stuff.
Just to be clear, the maintenance guy is very nice and usually does a good job. I feel like most of the issues are the fault of management. Review from GoogleApr 2019: Lived here about two years now and about to move. Management can be very slow to move on things, especially appliance repair. Even had a window fall in on me and they outright refused to do anything about it because "the hardware was too old". I probably could have sued for that. They also slack on trimming the bushes in front of the building which often overhang the walkways and contain bees. At the end of the day, pretty disappointed. Worth noting that the email correspondence is very...odd. Usually contains spelling and grammar issues and just doesn't have a very professional tone. I personally wouldn't recommend anyone move here unless you're looking for cheaper rent, want to be close to the University, and have a high tolerance for this kind of stuff.
Just to be clear, the maintenance guy is very nice and usually does a good job. I feel like most of the issues are the fault of management. Review from Google
Feb 2019: Just moved in two days ago... they didn’t even mention renovations would be waking up every morning at 8 banging when I work third shift, or that they were even happening for that matter directly in the next room. Called the office and got rudely disconnected and disrespected.
Feb 2019: My girlfriend has lived at cypress pointe for about 6 months now and I’ve seen how this place operates. Aside from smaller issues, the major problem she’s had living here resulted from damage caused by Hurricane Florence. The living room ceiling suffered severe water damage due to a leak in the upstairs unit above her’s. From what we were told the upstairs unit was considered an “emergency†and the tenants were allowed to move out. About 2 weeks later, workers came in to cut out the damaged portion of her ceiling, which is a 12’x15’ hole. Management said it would be a couple weeks before blue sky could come renovate, meanwhile they got busy fixing the upstairs unit and had new tenants move in within a month. The hole in her ceiling was cut last september and now it’s February, but nothing has changed since the day they removed Review from GoogleJan 2019: I walk down New Centre almost every day to the cul-de-sac then back up with my dog. Cypress pointe has a high problem with off leash dogs. I’ve crossed several and been able to get away quick enough before the off leash dog noticed us but we don’t always walk away smoothly. One dog has ran up on us twice. And the last time I had recently had surgery in my hand and because of the off leash dog running up on my dog and my dog trying to protect us, my surgery site started bleeding. Now I feel like I can’t even walk down the street without having to be ready to grab my dog in my arms and hope the dog running up on us doesn’t bite me. The grounds are also covered in dog poop. It’s like going to a dog park without the fence. It has dog poop everywhere and several unleashed dogs. Goodluck living here if you also have a dog and abide by the Review from Google
Nov 2018: The staff is really nice&enthusiastic about everything. Cindy, the office manager is great with my son, and is a wicked Halloween dirt dessert maker! Review from GoogleAug 2018: Maintenance doesn’t care, office doesn’t care, grills/pool yard left to rot and not kept, car broken into twice, this place is by far one of the worst places I’ve had the displeasure of living Review from Google
Jun 2018: Better hope you get the apartment you’re promised. These people are a total scam and I would never reccomend this place to anyone....ever. Review from GoogleMay 2018: don't recommend. If they make a mistake with your payment, they will hold you responsible for fees. It's nice when folks can acknowledge their mistakes and care about their customers; unfortunately, this is not a place that provides that fairness. You could get a better apartment at a better price. I know it's been mentioned, but this complex is teeming with roaches. Review from Google
Apr 2018: Some among us may have inflated expectations for certain professional positions. In the case of leasing agents, while these folks are clearly juggling a lot of balls, I find the current roster including Cindy, Michelle, Giovani&the maintenance fellows to be of high integrity and professionalism. These are people that actually seem to care about the residents. The grounds are especially pretty in the spring, as landscapers have been employed to ensure this is so. The pool and office are quite superior to neighboring apartment communities. Cypress Pointe is a perfect dwelling place for students who are serious about their studies, but also enjoy a nice place to unwind. Review from GoogleMar 2018: Cypress Pointe is a decent place to live but has defiantly deteriorated over the two years I have lived there. The staff attrition rate is through the roof and It is difficult to talk to the same person twice. My A/C unit went out and stayed out for six weeks and I was told they were coming "today" two or three times a week. The most recent Issue they seem to have is staffing on weekends. I order a lot of packages on amazon and generally have them delivered to the leasing office because they are too big to fit in my mail box. Twice now I have received a note in my mailbox saying there is a package for me at the office, and when I go to the office, I am told that there was no one at the front desk to receive the package. When the hours of operation are from 10-5, I expect there to be someone to be there during those hours. I attempted to use th Review from GoogleMar 2018: After living here a year and a half as a single female I have found many pros and cons. Let's just start though that when I first moved here it was under Bell properties. Granted I have heard horror stories of Bell, the employees here were AMAZING. Then Pinnacle took over within about 6 months and they replaced everyone, and it was horrible. On the flip side now that they've fired a few people (or they quit?-who knows) The ladies in the office now seem very NICE and on top of things. There are some problems with answering the phone, and returning messages but it's getting better.
As for roaches, Iv'e had a few but I just ask the office to send the bug guy out and I make sure I am there when he comes so I can see him spray the entire apartment. The reason for this is because I have an alarm system that tells me when the doors are opened and one Review from GoogleFeb 2018: I hope the transitions and excuses are over-we are looking for an apt complex for our student and this sounds just as bad as everywhere else after reading these reviews. Review from Google